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Job Description

American Renal Associates, a national provider of quality dialysis services, is experiencing rapid growth and we are searching for the right individuals to help continue our superb performance. We are currently accepting applications for the following position inour Corporate Headquarters, located at the modern and convenient Cummings Center in Beverly, MA:

Help Desk Support I

This specialist will be responsible for providing first level support services for over 3300 local and remote end-users. Candidate should be able to configure, install and maintain Microsoft Windows 7 and 10 systems in an Active Directory environment. The ideal candidate will have a strong customer service background with the ability to present information effectively; possess a professional and friendly phone manner.

Key Responsibilities

Preferred Candidates will:

• Troubleshoot problem areas (in person, telephone, remote desktop or via e-mail) by providing and facilitating technical support in a timely and accurate fashion and also provide end-user assistance where and when necessary.


• Be part of the call center for a portion of the day to achieve First Call Resolution.
  


• Possess the ability to analyze, assess and resolve complex system level software issues
  


• Image desktops and laptops when necessary
  


• Ensure all tickets requiring follow-up work and/or calls are resolved.
  


• Excellent organizational, interpersonal, and communication skills.


• Ensure all assets are properly tracked within the Inventory tracking system.


• Other duties as assigned.
  

Qualifications and Experience

• An A.S. or B.S. degree preferred with at least one year experience working in a technical role.
  


• Basic knowledge of Active Directory, Group Policy, and Windows ACLs.

This is a Full-Time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. Hours of work may vary according to business needs. Occasional travel may be required (up to 10% of the time).

Why Choose American Renal Associates:

American Renal Associates (ARA) is one of the largest dialysis services providers in the United States. We provide highquality patient care to patients suffering from the most advanced stage of chronic kidney disease, known as End Stage Renal Disease (ESRD). We continue to expand our network of dialysis centers and improve more lives each year. Apply to become part of a team who is focused on quality patient care!

What we offer:

• Competitive salaries
  


• Excellent health benefits, company paid life and disability, tuition reimbursement, life assistance programs, pet insurance, 401(k) and much more! (eligibility for programs is based on classification)
  


• Generous paid time off that recognizes your most recent, direct dialysis experience (for part time and full-time staff members working 20 hours or more per week)

ARA is an Equal Opportunity Employer - We value diversity in our workplace.

DFWP/ EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. All inquiries will be held in strict confidence.

www.americanrenal.com

#MON #CB #JOBID:JV4

To Apply

Qualified candidates please copy and paste the following link to apply:

https://workforcenow.adp.com/jobs/apply/posting.html?client=amerrenal&ccId=19000101_000001

Equal Opportunity Employer

American Renal Associates LLC is an equal opportunity employer and a drug free work place. Allqualified applicants will receive consideration for employment without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Apply Now