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Splunk Administrator/Azure Support Staff at Enterprise Information Services, LLC

Posted in Other 30+ days ago.

Location: Vienna, Virginia





Job Description:

Security Clearance required:

Able to obtain Public Trust

Cognosante is on a mission to transform our country's healthcare system. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people's lives today!

Job Description

Cognosante is seeking to fill a Splunk Administrator/Azure Support Staff position in support of Department of Veterans Affairs (VA) Cloud Operations and Migration Services (COMS) contract supporting the VA's Enterprise Cloud (VAEC) Splunk environment. The Splunk Administrator/Azure Support Staff must have expertise with Azure IaaS and PaaS services.

Key Responsibilities


  • Create Internal and External facing Knowledge Articles for the Service Desk

  • Ensure tickets are responded to and resolved within Service Level Agreements for each customer

  • Help maintain the ticketing systems to ensure SLA Goals are met, tickets are updated daily, and to ensure timely resolution

  • Monitor and Support Alerts

  • Participate in on call after-hours and weekend support as needed

  • Provide remote technical support via chat, calls, or through the Incident Management System

  • Triage and work incoming Service Desk tickets


Required Qualifications


  • A minimum of 5 years of relevant work experience

  • A Senior System Administrator has the thorough knowledge to create plans to assure effective management, operations, and maintenance of systems and/or networks

  • Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline is required. (8 years of additional relevant experience may be substituted for education)

  • Has extensive knowledge of a wide variety of systems and networks to include high volume/high availability systems

  • Manages teams of system admins and is able to prioritize work and identify high risk critical problems and dedicate appropriate resources

  • Able to pass a background check to obtain a Public Trust

  • Must be a U.S. citizen

Candidates that do not meet the required qualifications will not be considered


Preferred Qualifications


  • A minimum of 2 years of relevant hands-on cloud experience in administering Azure IaaS and PaaS services

  • Experience managing critical time boxed issues coordinating with multiple involved parties

  • Experience managing incident management systems in a large corporate environment using tools such as ServiceNow, Jira, Remedy or similar

  • Experience with IT Service Management systems like ServiceNow or Samanage

  • Experience with network and/or systems administration in Linux/Unix environments

  • Experience writing technical documentation, especially in relation to Azure cloud architecture

  • HDI or ITIL certifications

  • One or more Azure certifications

  • One or more of these Splunk certifications: Splunk Core Certified Power User, Splunk Core Certified Advanced Power User, Splunk Enterprise Certified Admin, Splunk Enterprise Certified Architect, Splunk Enterprise Security Certified Admin, Splunk IT Service Intelligence Certified Admin

  • Previous Federal Government experience

  • Self-organization

  • Skilled with attention to detail and follow up and follow through with tasks

  • Working knowledge of Active Directory


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