Job Description:

ABOUT IMEDIA BRANDS:

iMedia Brands is a leading interactive media company managing a growing portfolio of lifestyle television networks, consumer brands, and media commerce services.  It is a public company (NASDAQ: IMBI) headquartered in Eden Prairie, MN with its fulfillment center in Bowling Green, KY.  Its flagship television retailing network, ShopHQ (www.shophq.com) is a live, 24/7 television network that can be seen in over 100 million homes as it competes against networks like QVC and HSN.  For more information, please visit our corporate website, www.imediabrands.com.

 

OVERVIEW

Testimonial Line Coordinator is responsible for enhancing the customer experience by providing on air reviews of products purchased.  This position identifies which customers who call in to the live show are put on air.   

Fun Team and Great Benefits!

• Retirement savings benefits such as a 401(k)


• Team Member Discount!


• And more!

KEY RESPONSIBILITIES

• Answer incoming testimonial calls and ask a sequence of questions to fine tune the focus of a caller.


• Answer AskLive online chat questions


• Interact with and engage with callers to establish how they can impact the show.


• Maintain the Call Log accurately.


• Route customer service calls to the appropriate support.


• Create Show Plan templates for Line Producers.


• Benchmark product presentations on other networks.


• Perform other necessary control room functions and responsibilities.


• Process Customer Service offline tasks


• Other duties as assigned by manager

 

QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES

• Associate’s degree (A.A.), or equivalent combination of education and experience.


• One to two years of customer service-related experience


• Computer proficiencies: Microsoft Suite (mainly Excel and Word)


• Outstanding verbal and written communication skills


• Able to listen to the live show and speak back clearly at the same time


• Must be able to perform basic administrative and clerical functions including answering phones, typing, working on multiple computer screens, and basic troubleshooting.

 

CAREER PATH

 

iMedia Brands is an equal opportunity employer.  We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.   The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation.  In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact iMedia’s Human Resources department for further direction.   This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required.  All employees may be required to perform duties outside of their normal responsibilities as needed, and iMedia management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs.

 

Customer Operations

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