As the Vice President of the Transformation Office & Strategic Corporate Portfolio, this position will be responsible for leading and executing a transformation program that includes the creation of an efficiency program, the process modifications to drive a culture of empowerment and speed to value and partnering with Enterprise Technology peers to drive the modernization of technology. This position will partner closely with the Business and Executive Leadership to create and manage the corporate portfolio and ensure that prioritized projects drive the greatest amount of value to Blue Cross of MA. Success in this role requires strong leadership and collaboration skills. This person will be a change agent and must be able to identify opportunities to implement change while executing on existing commitments to the portfolio. There must be a solid track record of recruiting, upskilling, and retaining talented resources.
Critical Competencies
Transformation Orientation
Demonstrate a passion for driving change
Engage with the Business as an equal partner in the success of the Company
Implement process changes that result in speed to value
Employ efficiency initiatives to fuel modernization
Understand the modern technology landscape and how technologies can be utilized to benefit the Company
Strategic Orientation
Understand the Company's objectives and the context in which the technology solutions are being developed and designed
Demonstrate a strong business sense and ability to clearly define technology work through business metrics
Ensure capacity assignments and delivery to the highest priority projects
Results Orientation
Deliver technology solutions focused on business outcomes with an emphasis on minimum value products
Create a sense of urgency to deliver high-quality work in a highly dynamic environment
Collaboration and Influencing
Build meaningful relationships across the enterprise functions, levels, and locations.
Communicate complex ideas; Be open to ideas from others.
Demonstrate a sound decision-making process and superior judgment
Leverage excellent communication skills and business acuity to make the case for needed change
Evangelize best practices and improvements to divisional stakeholders as mutually beneficial and drive continuous improvement based on feedback
Team Leadership
Demonstrate a commitment to Diversity, Equity and Inclusion and importance to BCBSMA Corporate Strategy
Attract and develop business and technology savvy team members. Demonstrate a passion for guiding and developing others and challenging the teams to discover improved methods of delivering value
Provide clarity in purpose, roles, and expectations related to deliverables.
Promote the highest standards of ethics and compliance.
Provide periodic reviews of team member performance using both formal and informal mechanisms; mentor team members in best practices and provide skill development
Essential Functions:
Develop, brand, communicate, educate, and drive results on the Company's transformation initiatives.
Lead team of ~65 associates covering transformation initiatives, portfolio management, business analysis, scrum masters, and project management
Partner with divisional peers to position projects for successful execution using modern processes to drive speed to value
Lead in the preparation of the organization's Strategic Planning and Investment Planning processes
Oversee all aspects of project management including internal development, implementation, and or integration of third-party applications
Establish a culture of continuous improvement
Establish a culture of agility, accountability, and a bias for action
Key Success Factors
Understanding the components of transformation, including Agile, Journey Mapping, User Centered Design, and Continuous Improvement
Clear understanding of the business goals, processes, and improvement opportunities
Building productive and credible relationships, both internally and externally
Understanding or ability to build deep understanding of the healthcare ecosystem
Knowledgeable and experienced in establishing and driving to technology and business metrics and KPI's
Qualifications:
Bachelor's Degree in Healthcare or Technical field or appropriate field of study is required; Master's Degree preferred
Must have strong leadership skills and a demonstrated ability to work effectively with people at all levels in an organization
Must have experience driving transformation programs with demonstrated results
Minimum of 10 years cross functional program/project experience, with a demonstrated track record of execution and change management on how to adapt processes to new ways of working
Minimum of 10 year's experience managing and developing people is required
Exceptional oral and written communication skills with varied stakeholders (e.g., business, technical executives) are essential
Must be team player who thrives on working collaboratively and skilled at influencing
Must be highly organized and thorough
Must have keen sense of time management with competing priorities and be a master of multi-tasking in a changing environment
Must be avid problem solver with proven ability to make timely decisions while dealing with ambiguity
