Posted in Admin - Clerical 30+ days ago.
Type: Full-Time
Location: New Braunfels, Texas
BUILD Your Career with an organization that provides products and services to more than 43 million consumers and 6 million small and medium-sized businesses each year. Empowered by leadership, our team of professionals continuously learn through on-the-job and external training, by attending conferences with industry leaders and by earning company-paid certifications.
LIVE Your Passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.
CREATE Our Future together by providing industry leading quality payment solutions, multi-channel marketing campaigns, and secure data-driven lead generation as well as critical communications. We pride ourselves in fostering talent development, empowering team members and ensuring that we drive business success for our more than 11,000 clients.
Customer Engagement is Harland Clarke
Harland Clarke is a leading provider of customer engagement solutions that help connect businesses and people how, when, and where it matters. The company offers payment tools such as checks and cards; and marketing services such as deposit and loan acquisition programs, digital marketing, performance analytics and promotional products for businesses. It deploys these solutions holistically, across print, phone, and digital channels, ensuring that the customers of its world-class client base enjoy a consistently superior experience. Harland Clarke is a wholly owned subsidiary of Vericast (http://www.vericast.com). For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.
Rewards
· Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.
· Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
· Explore new education opportunities with our tuition reimbursement plans.
· We offer work-life flexibility, meeting personal obligations along with professional success.
Customer Care Specialist - New Braunfels
Compensation: $14.50- 16.00
Take a Virtual Tour into our call center: https://content.jwplatform.com/videos/ivs8pBOi-eXCH0sLx.mp4
Hours/Schedule: Full-time; Days/Evening shifts offered Monday - Friday with rotational weekends based on business need.
Position Description: The Customer Care Specialist will assist Clients and Customers in a call center environment, via telephone, with orders, inquiries, requests, problem resolution, providing feedback regarding products and services. Consults with Clients and Customers to identify additional needs related to the products or services. Recommends appropriate products, services, or solutions. Works on assigned client programs. Performs duties in a courteous, efficient, and professional manner.
Experience / Skills Preferred
Key Duties / Responsibilities
*Key duties and responsibilities will be based on business need.
Education & Knowledge Required
Harland Clarke considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. In addition, Harland Clarke will provide reasonable accommodations for qualified individuals with disabilities by contacting Monica.Rinche@harlandclarke.com
EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
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