The VP of Application Development will lead the company's product development and delivery efforts to rapidly address market needs and platform enhancement requirements. This senior management role will set strategic direction that aligns the technology platform and team with business objectives, building a service and delivery-oriented culture focused on internal and external customers. This role will provide hands on support on all software, hardware, and processes related to creating, testing, delivering, and maintaining products utilized by internal and external customers. The successful candidate will be required to interface with technology stakeholders throughout the company and its parent organization to set direction and continually align technology products with parallel work in production support and IT operations. This role is critical to the company's success and will be the most senior decision maker within the technology organization.
What you'll be doing:
Directly responsible for the timely delivery of technology products
Executes development priorities as determined by sales, operations, and product management and continually enforces accountability, priority, and focus within the development team
Oversee software quality, including the implementation of key metrics and improvement
Ownership of all technology support, maintenance and modernization practices tied to current and future products
Responsible for the technology operating budget
Participate in executive-level planning to ensure the makeup and practices of the technology department align with the company's strategic goals
Determine and execute strategic direction for technology environments and tools based on best practices and emerging technologies
Evaluate and right-size department resources to align with strategic objectives
Maintain, evaluate, and improve team performance metrics
Direct the continuous product development and software development lifecycle plans
Oversee the creation of a platform performance standards and continuous improvement
Ensure technology projects are delivered accurately, on-time and with high quality
Oversee and enforce product and services architectural standards
Ensure proper cooperation, communication, and knowledge sharing between departments
Oversee and ensure contractual platform performance SLA are met
Continuously evaluate process, personnel and technology for improvement
Own relationship and interactions with support teams at parent company and with third- party partners
Develop and perpetuate a focus on the integration capabilities of all company products for easy use by clients and partners
Build and maintain a technical knowledge repository
Develop continue training plans for staff to ensure proper growth that support corporate objectives
Integrate acquired assets into a scalable long-term platform strategy
What we need from you:
10+ years of progressive leadership experience in a product, services and technology-rich environments
5+ years of client facing engagement with a focus on product development
5+ years of direct management of enterprise systems (SAAS)
5+ years of hands-on leadership skills with the ability to build teams, improved employee performance
Ability to maintain industry-specific trends and recognize opportunities for company to buy vs build solutions
Deep understanding of Java, Ruby on Rails and SQL DBs
Experience delivering mobile solutions
Experience delivering world-class UIX
How to be an all star:
Experience in the payments or credit card industry
Payment industry compliance/certification audit experience
Ability to evaluate, plan, and implement solution with a proactive approach to finding innovative solutions
Familiar with shared and outsourced solutions
Excellent oral and written communication skills with ability to clearly articulate opinions, recommendations, and delivery difficult messages internally and external
Ability to build a customer service culture focused on internal and external services
Experience building consulting services to support client needs as well as fill knowledge gaps
Experience managing major and highly complex technical migrations, hardware/software upgrades and modernization
Experience in helping organizations overcome tech debt
Experience in helping organizations expedite the process of closing product gaps and accelerate to positions of market leadership in product delivery
Additional Information:
Direct Reports: Yes (approx. 5 direct reports; approx. 30+ indirect reports)
Travel Requirements: 15% (travel on hold due to COVID19)
