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Senior Manager of Education Services at Workiva, Inc.

Posted in Management 30+ days ago.

Location: Missoula, Montana





Job Description:

Job Summary

The Senior Manager of Education Services is responsible for managing the development and delivery of product training to internal organizations, Workiva customers, and partner groups

What You'll Do

  • Collaborate with global teams on current and future training needs across all Workiva solutions.

  • Manage the execution of a Global Strategy to onboard resources and scale internal and external organizations.

  • Contribute to the strategic planning of the training product roadmap, effectively leveraging input from key stakeholders, leaders and metrics to make curriculum development decisions.

  • Work to set operational policies and procedures to optimize team productivity and scalability.

  • Forge partnerships across Workiva, with key customers and partners to drive awareness and promotion of global training offerings.

  • Work to identify and introduce innovative training modalities to increase consumption of Workiva training.

  • Manage the Global Go-To-Market roll out and operational strategies for new and updated training products.

  • Designate and maintain metrics that accurately report training trends and predict the effect that training has on time to impact and product adoption rates.

What You'll Need

Education:

  • Undergraduate Degree or equivalent combination of education and experience in a related field.
Experience:

  • 7 years of experience managing education teams for a global organization

  • Prior SaaS experience a plus

  • Omnichannel experience a plus

  • Working knowledge of training business systems, current technologies and infrastructure

  • Extensive knowledge of product marketing and roll out strategies

Skills:

  • Excellent verbal, written, and interpersonal communication skills.

  • Solid business and analytical acumen with the ability to make sound recommendations and business decisions.

  • Exceptional organizational skills with the ability to multi-task and manage multiple projects simultaneously while working under pressure to meet deadlines.

  • The ability to work effectively with multiple teams in various locations

Travel Requirements

  • Up to 25% travel

Working Conditions & Physical Requirements:

  • Reliable internet access for any period of time working remotely, not in a Workiva office.

How You'll Be Rewarded


  • Base Pay Range in Colorado: $134,000 - $174,000

  • A discretionary bonus typically paid annually

  • Restricted Stock Units grated at time of hire

The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Where You'll Work

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we've created.



  • Customer Success: Always delight our customers.


  • Trust: Rely on each other.


  • Integrity: Do the right thing, every time.


  • Collaboration: Share resources and work together.


  • Innovation: Keep creating solutions and finding better ways.


  • Inclusion: Support a diverse community where we all belong.


  • Accountability: Be responsible for your success and failure.


We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need-backed by our culture of collaboration and diverse thought-to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today's most challenging problems.

At Workiva, you'll enjoy:



  • Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.


  • Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.


  • Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more


  • Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.


Learn more: https://www.linkedin.com/showcase/workiva-life-and-careers/

Learn more: https://www.workiva.com/careers/benefits

Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.


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