As a direct sales position, this role is responsible for building/maintaining relationships with customer, account planning/strategy, and pursuing new sales opportunities.
Key Roles and Responsibilities:
Primarily on customer premise, create existing/new sales for delivery of solutions meeting a wide variety of customer needs for ATT products/services/systems/solutions.
With the aid of support resources, identifies sales opportunity solutions.
Builds/maintains network of colleagues/customers to share information and obtain prospects.
May support resolution of customer disputes and accounts receivable discrepancies (i.e.billing/installation/customer issues).
Supports in presenting products, services and migrations that can benefit customer needs.
Demonstrates broad and strong working knowledge of the organizations entire product/service line.
Partners with clients to understand business needs, issues, strategies, priorities to deliver valuable solutions.
Develops responses to Request for Proposals.
Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture.
Owns account relationship; responsible for meeting revenue objectives.
Demonstrates sustained record of sales achievement.
Effectively influences customers to diffuse potential problems.
Aids in devising direct sales plans/strategies.
May develop strategic initiatives to grow/retain the revenue stream of complex accounts/projects.
May support less experienced sales team through coaching or mentoring.
Works on complex projects.
This job key applies to employees spending more than 50% of their time performing duties directly related to making sales away from their office at customers place of business/home.
For employees working in Massachusetts, this job key applies to employees who both spend at least 50% of their time performing duties directly related to making sales away from their office at customers place of business/home and are not expected to report to their office on a daily basis.
For employees working in Hawaii, this job key applies to employees who spend at least 60% of their time performing duties directly related to making sales away from their office at customers place of business/home.
For employees working in Oregon and West Virginia, this job key applies to employees who spend at least 70% of their time performing duties directly related to making sales away from their office at customers place of business/home.
For employees working in Colorado, the District of Columbia, Minnesota, North Dakota, Pennsylvania, Washington, or Wisconsin, this job key applies to employees who spend at least 80% of their time performing duties directly related to making sales away from their office at customers place of business/home.
Duties directly related to making sales include:
Meeting with customers and engaging in sales activities at customer site
Communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales,etc.
Traveling to/from the customer premise for sales activities
Providing subject matter expertise on technical sales issues
Advising customers on suitability of products based on technical needs
Preparing proposals/presentations/bids, including developing pricing/strategic plans and proposed solutions/sales
Researching/developing solutions with AT&T external partners, including design/engineering
Researching customer business/industry to identify new sales opportunities.
Education: Typically requires a Bachelor degree.
Experience: Typically requires 5-8 years direct work experience.
