Our PC Double Agent is responsible for a variety of fulfillment duties which may include delivery, installation, integration, networking, and repair of consumer electronics devices, with a primary focus on computing.
Key accountabilities:
Leads on two person jobs and complex projects as well as performs work alone.
Provides a seamless Client experience by advising and fulfilling on lifestyle recommendations regarding product, service, and content.
Completes fulfillment of advanced complexity work, and triage and de-escalate difficult Client interactions as needed.
Responsible for managing inventory and vehicle maintenance in partnership with other Agents, processing paperwork and payment, providing feedback and training opportunities, and completing store stock repairs.
Basic Qualifications:
1 year Customer Electronics delivery, integration, network, and/or repair experience in the primary field of focus.
2 Years customer service
State/Local Licensing as required
21+ years of age
Clean driving record
Able to carry/lift/push/pull weight up to 75 lbs. or 150 lbs. as part of team, with or without accommodation
Preferred Qualifications:
Customer Service Experience, including complex issue resolution.
