Our Support Agent performs general warehouse work and is responsible for the following objectives: Receiving, routing and shipping consumer electronic products and parts while maintaining a clean and organized work area.

Key Responsibilities

• Load, unload and process product and parts for both inbound and outbound trucks




• Pull product, match products to parts and deliver to Tech Team




• Verify accurate paperwork and ensure all product information is captured. File paperwork as appropriate




• Clean Tech area, route / bin product to appropriate area: shipping lanes, junkout storage, WIP bin locations, return to vendor (RTV) area




• Pick up core and cancelled parts from Tech area and process according to Standard Operating Procedure (SOP)




• Maintain a clean well organized parts room, warehouse and work area




• Update company systems when sorting, routing, receiving and/or shipping products/parts




• Monitor, research and resolve the return of defective and unneeded parts to the part vendors




• Maintain parts related queues in Services system (STAR)

Basic Qualifications:

• Able to stand/sit for long periods of time




• Able to work in a fast pace environment




• Able to carry/lift/push/pull weight up to 75 lbs. with or without accommodation




• Able to work in a non-climate controlled environment




• Able to operate pallet jack, two wheeler and hand operated moving equipment