The Fulfillment Associate Manager will lead Fulfillment Office initiatives supporting and driving enterprise growth. The individual will have direct responsibility for the execution and delivery of strategic plans co-created with Fulfillment leadership. This role utilizes comprehensive business knowledge and critical thinking skills to develop strategies and execute plans associated with events impacting inventory movement and placement, evolving current fulfillment capabilities and developing new fulfillment capabilities in service of improving the customer experience. This individual will be responsible for managing activities with cross-functional partners including core business (merchants and demand planning), supply chain, retail, services, and marketing. This role will also review and assess performance against program metrics, grade and manage internal and external performance, pull and review internal reports as needed, address daily operational needs, as well as other key activities, as assigned.

Key Responsibilities

Business Capability Development:

Fulfillment Strategy:
Represent Fulfillment in all discussions and articulate enterprise fulfillment strategy
Understand current capabilities and provide input on future state of fulfillment
Provide guidance to cross functional partners around actions needed to drive fulfillment execution.

Supply Chain:
Partner with SC to drive improvements in processes, execution, and communication
Understand competitive landscape and customer needs to inform Supply Chain strategy

Internal Collaboration:
Understand cross-functional goals (sales, speed, cost, etc.) and provide fulfillment recommendations, options and oversight
Facilitate the development and integration of Fulfillment strategies across key internal partners
Partner with retail leadership to support major market specific needs and enhancements

Vendor Collaboration:
Engage with external partners to identify best practices and new developments across the industry that could be applicable to BBY’s inventory processes
Included in this would be the prioritization of partners / strategies to test and implement, as well as building the foundation around these processes.

Business Strategy:
Represent the business and/or systems during the scoping, development and implementation of initiatives impacting capabilities described above.
Utilize comprehensive understanding of multi-faceted processes to guide conversations with cross-functional teams, aligning corporate strategy with existing capabilities and business needs.
Apply critical thinking skills and business/system knowledge to improve current performance and identify opportunities for changes which support business strategy, efficiency and sustainability

Cross-functional Partnership and Communication:
Liaison with cross-functional partners to develop best practice across multiple areas impacting Fulfillment. Example: Demand Planning, Technology, Supply Chain, Online strategies, and Vendors.
Provide updates/visibility to cross-functional teams regarding system performance, process and system changes, and future roadmap.

Personal/Professional Development:
Maintain strong relationships with multiple cross-functional leaders acting as a Subject Matter Expert and business partner
Utilize internal and external resources to define opportunities to improve business results through multi-channel inventory management.

Basic Requirements:

• 4 or more years of Supply Chain, Distribution/Transportation, Business management, Vendor management, Finance, Project management, Retail, or Technical Expertise


• 2 or more years’ experience in leading cross-functional teams


• 2 years’ or more of business case modeling using analysis tools such as Excel, Power Pivot, Power BI, DAX, etc

• Bachelor’s Degree


• 5 or more years’ experience in two or more of the following areas: Supply Chain, Distribution/Transportation, Business management, Finance, Project management, Retail, or Technical Expertise


• 2 or more years’ experience in contract negotiations