Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world's largest technology distributor with operations in 59 countries and more than 35,000 associates.
We are currently seeking a candidate to lead the Center of Excellence (CoE) for Process Mining/ Celonis, reporting directly to the SVP, Global Business Services. This role will be instrumental in delivering value to the company across all countries, BUs and corporate functions, by discovering, monitoring, and improving process inefficiencies and driving systematic actions and automations.
As the CoE Leader you will be responsible for driving successful deployments of the Celonis technology across the various business units and regions within Ingram Micro, to help resolve business problems across the enterprise. In this role you will own the full strategy, resource allocation and be accountable for the Celonis expansion across the company. You will partner cross-functionally to support end-user engagement and will work with deployment and technical resources to ensure process mining adoption and sustainable positive business impact.
Strategy and Execution:
Define vision and enterprise roll-out strategy to implement Celonis solutions across the various business units
Partner with country and business unit stakeholders to identify potential opportunities for Celonis process re-engineering and value-realization
Ensure timely and high-quality deployments of the Celonis technology that meet end-user requirements, accelerate time to first value and drive measurable business impact
Communicate with stakeholders in Ingram Micros' business units, handle escalations and navigate challenging situations with positive and balanced results
Build credibility by working collaboratively with and influence other departments to promote customer satisfaction and achieve business unit and company goals
Ensure that the GBS team is fully enabled and leverages all Celonis capabilities on end-user deployments
Manage, forecast and monitor resource capacity and utilization, staffing appropriately all end-user initiatives/projects
Ensure high utilization rates and prioritize project pipeline based on the organization's objectives
Continuously monitor, improve, and enhance the implementation methodology of Celonis solutions to drive efficiency and consistency
Capture use-cases to demonstrate the value add and ROI, to accelerate the expansion of Celonis.
Be the central funnel for communication and collaboration within business units, countries, and regional leaders to drive results and achieve goals
Partner with sales, operations, technical support, and licensing leadership to achieve business plan objectives
Team Leadership and Coaching:
Lead and manage a team of 5-8 comprising user enablement, project/deployment, business process analysis, data engineering professionals
Proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and training, across the COE team
Perform quarterly abilities/skills detection; and define ongoing training plan for the team
Perform quarterly team goals' review, and quarterly individual assessments against goals
Conduct frequent meetings with the teams to identify issues and determine priorities for methodology, process and/or tool enhancements
Perform daily Meetings with the team to make sure that projects are on track, and that the team is still aligned with the targets
What you bring to the role:
Bachelor's Degree in business or related field required with MBA preferred
Minimum 8-10 years in process design and re-engineering
The ability to influence, navigate, and communicate with top leaders across the different business units in the organization
Possess a deep understanding of the various Ingram Micro business units and processes and collaborate cross-functionally
Be a top performer with demonstrable past success achieving relevant targets and KPIs
Have proven experience in designing and implementing initiatives and infrastructure to scale top-performing teams and drive operational excellence
Have managed and coached team members in a center of excellence or community of expertise
Have a value oriented and ROI-driven mindset
Possess excellent communication skills and a fast learner in a high pace complex environment
Deep knowledge of complex financial data and ability to communicate cause and effect on operating income
Successful background implementing strategies that result in positive impact
Understanding of customer strategic and tactical direction
Open-mindedness and cultural capacity
Ability to deal with multiple stakeholders, internally and externally
Stand out by exhibiting the following:
Critical understanding of Celonis product and business value; in particular experience with the build-out of services related to process mining and re-engineering
Ability to identify new opportunities and exploit them to the benefit of the company
The ability to say "no" to ideas and activities that do not enable the achievement of overall strategic objectives
Create focus and attention on key actions to drive results
Exceptional problem-solving skills, both, conceptual and analytical, with a proven ability to turn findings into executable plans
Ability to influence across the organization at multiple levels
Demonstrated initiative to work independently and with teams interchangeably
Proven experience in managing matrix teams including ability to provide direction, understand resource capability and successfully drive results
Ability to work under pressure and tight schedule
Ability to use judgment to make the best decisions possible with imperfect information and less than adequate time
Creative thinking: should possess the ability to develop and create new ideas, systems, and relationships for the success of the company
Planning skills: should have the ability to develop specific plans and goals to help in accomplishing tasks efficiently
Ability to resolve disputes and conflicts
Motivating skills: able to encourage and build team spirit among staff, bringing about mutual respect and cooperation
*Position may require occasional travel, including international travel.
*This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.
Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not - and will not - tolerate these actions. We are committed to creating a diverse environment and proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.