Harris Affinity is seeking a Support Analyst to join our growing team.

As the Support Analyst you will provide client application support and customization or configuration services to customers on Harris Affinity RCM products, and provide resolution to product setup issues, problems, or functional questions achieving high client satisfaction.  Solutions and correspondence with clients are documented in the customer database with accuracy.  Complex application training will be provided to clients as part of support services and internal training will be provided to build team skill sets.   Service levels are maintained during the case management process in determining solutions or resolutions.

What your impact will be:

Essential Duties and Responsibilities

• 45%      Resolve the most complex customer questions or problems over the telephone or Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.  Serve as a mentor to same for less experienced staff.




• 35%      Conduct research and analysis.




• 15%      Assist client technical staff with application customization and configuration.  Utilizes core knowledge and expertise to develop in-depth knowledge of client needs in order to identify and provide higher levels of service.




• 5%       Conduct moderately advanced classes on features and operations of organization’s products.

Non-Essential Duties and Responsibilities

• Lead team projects that support goals and objectives.




• Product documentation verification.




• Staff training/mentoring.




• Ability to travel as business needs dictate.




• Position may be required to participate in an on-call rotation for after hours/weekend client response schedule.




• Other duties as assigned from time to time.

What we are looking for:

• Bachelor's degree in business or computer science or equivalent experience required.




• Previous experience in healthcare environment and supporting health information systems.




• Credentialed or demonstrated equivalent expertise required.




• Proficient with one product line or major module.




• Effective communication skills to include both verbal and written communication with clients and colleagues.  Must have strong customer service skills.




• Working knowledge of spreadsheets, word processing and other software applications.




• Excellent time management, prioritization, decision-making, and organization skills.




• Expert knowledge of organization's products and application areas.




• Able to resolve advanced problems in a timely and accurate manner.

What we offer:

• Culture for Growth




• Top Notch Employee Health & Well Being Benefits




• Every Voice Matters




• Global Reach




• Careers with Purpose




• World Class Career Development Programs




• Check Out Our Space




• Focus On Sustainability

About us:

Harris Affinity helps healthcare organizations focus on what matters most: patient care. We do this through our RCM software, which helps automate the revenue cycle, expedite claim processing and lower the cost to collect.