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Job Description:

The EMS Information Technology Services department has an outstanding new opportunity for a Senior Systems Engineer. The Senior Systems Engineer will work as a member of the EMS Information Technology team and provides a broad range of hardware support services and technical expertise in server deployment, performance tuning, monitoring, configuration management, security best practice, and troubleshooting while maintaining the highest technical and professional standards. 

The Senior Systems Engineer reports to the Technology Manager of EMS Information Technology. Strong working relationships within the EMS Information Technology department as well as other Information Technology departments are required. The position provides technical systems infrastructure support to clients, system operators and technical personnel of varying levels of expertise. The candidate will install, maintain, test and debug complex infrastructure hardware and software issues. They must be able to work independently within given boundaries and think critically.  They will have thoughtfully been able to solve problems in the past with a host of innovative approaches. This experience will complement their decision making as a Subject Matter Expert so they are able to balance the competing demands of timeliness, complexity and intuitiveness. 
 
Job Responsibilities: 

• Contribute to overall design and standardization efforts 

• Assist with Data Center capacity, configuration, and growth planning 




• Develop and document standards in the areas of configuration, provisioning, monitoring, maintenance, installation and compliance 




• Troubleshoot and resolve various issues with server, network and storage infrastructure. 




• Perform build, configuration and implementation of server infrastructure both virtual and physical.  




• Inform project direction with cross-discipline understanding of storage, networking and security technologies 

• Create and Organize data using spreadsheets and diagrams to effectively track, visualize and share complex project work 




• Provide thoughtful review and guidance of compute configurations and purchases 




• Take ownership of incidents and identify problem trends to improve the overall dependability of the environment and meet appropriate Service Level Agreements 




• Coordinate vendor activity and support as an escalation point for hardware and software issues as a technical lead 




• Proactively take advantage of external resources for training opportunities, cross-training, and education of internal teams and colleagues 

• Monitor relevant systems for availability and performance and respond to alerts to meet business objectives and service levels 




• Maintain and support production environments consisting of Microsoft Windows Server 2008/2012+ and VMWare 




• Install, cable, configure server infrastructure as part of a global team 




• Write scripts and procedures for daily operations 

 
Job Requirements: 

• MCSE and/or VCP Certification 




• 5-10 years of experience supporting an enterprise IT environment 




• 5+ years of experience in Active Directory and general domain service administration and design 




• 5+ years of enterprise Windows server 2008/2012 administration 




• 5+ years supporting enterprise virtualization technologies (VMWare and Hyper-V) 

• Ability to remain agile in a fast-paced, ever-evolving IT department 




• IT Infrastructure Library (ITIL), v3 experience preferred 




• Knowledge of network topologies 




• Knowledge of Microsoft clustering 




• Outstanding customer service skills with strong verbal and written communication 

• Strong attention to detail and accuracy 




• General knowledge of Data Center practices 




• Experienced problem solver with the ability to resolve complex issues while retaining a strong customer service focus and a positive attitude 




• Collaborative team player with the ability to multitask and produce clear documentation 




• Active Directory architecture and migration experience 

• Process-driven with a strong attention to detail 

​

Additional Assets: 

• Knowledge of the Cisco UCS platform 




• Knowledge of SaaS environments 




• Experience with large server farms 

• Knowledge of Solarwinds and Spotlight monitoring tools helpful 




• Knowledge of Kanban systems 




• Scripting experience (SQL Query, Batch, WMI, VBScript, and/or Powershell) a plus #LI-KW1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.