Job Description:

Who we are:

The Ohio Department of Natural Resources (ODNR) is committed to its mission “To ensure a balance between wise use and protection of our natural resources for the benefit of all.” Our agency embraces the insightful use of our natural resources to assure the continued safety, happiness and prosperity of Ohio’s people.

ODNR owns and manages state parks, state forests, state nature preserves and wildlife areas. We license all hunting, fishing and watercraft; oversee and permit all mineral extraction, monitor dam safety, manage water resources and serve as the second largest Law Enforcement presence in the State of Ohio.

We are accepting applications for a Customer Service Assistant 1 within the Division of Wildlife, headquartered at Fountain Square in Franklin county. The address is 2045 Morse Road, Columbus, Ohio 43229.  To learn more about the Division of Wildlife please visit http://wildlife.ohiodnr.gov/.

This intermittent position:

• is limited to 1000 hours in a fiscal year


• will remain at step 1 of the pay range


• is not eligible for benefits (e.g., vision, dental, life, health insurance, holiday pay, leave accruals (vacation, personal, sick), any other paid leave, shift differential, pay supplements, etc.)


• serves in the unclassified service pursuant to ORC 124.11 (A)(29) and, as such, serves at the pleasure of the Appointing Authority

What you will do…

• Provides assistance & information & resolves basic/routine complains to both internal & external customers for the Division of Wildlife


• Responsible for answering the telephone systems & responding to various requests via phone, mail & in person


• Answers questions regarding the Division of Wildlife: publications, regulations, hunting & fishing regulations

UNUSUAL WORKING CONDITIONS:  May be confined to desk answering telephone for 6.5 - 7 hours per day; may work second or third shift & weekends in units with 24 hour/7 days per week operations.

3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.

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