With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.
RESPONSIBILITIES:
Creating and maintaining key data elements to ensure accurate output
Responsible for creating, updating and maintaining master records for Tennant North America customers
Investigating and interpreting information using a variety of internal and external sources
Managing multiple priorities
Act as a resource for incoming team members
Demonstrate excellent customer service to internal and external customers via phone, fax and email interactions
Act as a liaison to other departments on behalf of the team
Ensure the highest level of data quality, integrity and service
Support developing and improving master data management to increase operational efficiency and strengthen data governance
Various projects as assigned
REQUIRED EXPERIENCE & EDUCATION:
High School diploma or equivalent plus two years' experience in a customer contact environment
Previous data entry and/or customer support experience preferred
Previous experience running and reviewing reports preferred
SAP experience preferred
Basic Excel
REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position as well as:
Understands the importance of his/her role as a representative of Tennant by demonstrating a positive and professional service orientation to internal and external customers as aligned to the Tennant Behavioral expectations.
Thinks independently and resolves issues with minimal guidance
Work with in the Customer Master email inbox to complete customer requests in a timely manner as aligned to performance expectations
Anticipates, assesses, and responds effectively to the needs of diverse customers, both internally and externally, making excellent customer service a high priority
Works productively, plans, uses time and resources efficiently, follows through to completion
Identifies and prioritizes problems accurately, constructively, and in a timely manner
Interacts and communicates effectively with others across levels and departments
Begin your journey with us. Let's reinvent how the world cleans.
Equal Opportunity Employer
Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.
