Our Fraud Supervisor ensures our customers receive the best fraud detection and protection in the industry. This team is comprised of four major business functions:
Fraud Plastics, which handles all credit card and debit card transactions
Retail Fraud Prevention, which handles fraud decisioning based upon tool utilization and analysis for Electronic Money Movement, Deposit/Check Review, New Account Screening, Kite, Inclearing, and Fraud Hotline
Card Disputes & Recovery is responsible for processing and resolving customer claims and inquires related to non-fraud and fraud-related transactions on Chase credit cards
Retail Customer Claims assists customers with electronic/check fraudulent and merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Chase Online for consumer and business accounts for all lines of business. The function decisions claims for payment or denial according to federally regulated guidelines
We're looking for individuals with a passion for managing a team and the following skills:
Leadership Skills:
Develop and lead team of Specialists
Lead by example and coach on key behaviors to drive results
Responsible for performance management
Select and retain talent
Identify ways to support inclusion and diversity
Customer Focus
Resolve employee and escalated customer problems and inquires
Operates with urgency and meet deadlines
Communication Skills
Communicate both verbally and written
Ability to influence internal and external business partners
Relationship management
Problem Solving Skills
Ability to delegate tasks
Conflict resolution skills
Prioritize diverse workloads
Analytical Skills
Participates in execution of strategy
Specialized functional or technical knowledge that allows for independent thought and action on important department activities
Required to abide by all applicable regulatory and department practices and procedures
Drive risk and control initiatives
Computer Skills
Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools
Work schedules vary and could include a schedule that includes working in the evening and on the weekend.
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They're able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
Qualifications:
Minimum of two years management experience strongly preferred
Must be willing to work in an environment that requires phone-based customer interaction
Advanced proficiency with computer functions with MS Office Suite strongly preferred
High School Diploma or equivalent required, Bachelor's degree preferred
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
