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Network Performance Monitoring Service Manager at Agilent Technologies

Posted in Management 30+ days ago.

Location: Colorado Springs, Colorado





Job Description:




Job Function
IT

Travel Required
Occasional

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.


Role Responsibilities:



  • Manages the delivery of information technology services or leads key organizational processes to meet business needs including identify, qualify, recommend, and supports solutions using external vendors and internal partners.

  • Manages the relationship and supervises performance of information technology vendors contracted for the delivery of outsourced services; including assessing performance, establishing, monitoring service level agreements.

  • Oversees large vendor relationships, manages complex processes, and solves complex and high impact IT processes and support problems.

  • May create, improve, and test information technology solutions including business applications, infrastructure services, and company web pages.

  • Reduces broad concepts and business strategies into structured IT requirements.


Specifically, in this role you will:



  • Provide technical expertise and leadership to manage our technology footprint.

  • Collaborate with other organizations, providing analysis and troubleshooting

  • Plan, recommend and manage service financials and software/hardware lifecycle

  • Define and deliver training to the teams using our tools

  • Define strategy and requirements, lead proof-of-concepts, and production rollouts of new versions and technologies

  • Capture and present case studies and strategies

  • Oversee contract engineers as needed, propose staffing requirements

  • Own and manage the Network Performance Monitoring project portfolio








Job Type
Experienced

Shift
Day Shift

Qualifications

  • Bachelors or Masters Degree or University Degree or equivalent.

  • 8+ years of experience needed for entry to this role; 4+ years of similar experience highly desired

  • Preferred experience in Networks, Network Performance Monitoring, AWS.

  • Demonstrated success in leadership roles and deep technical analysis in complex environments.

  • Demonstrated excellence in distilling complex subjects into presentations for non-technical or executive audiences.

  • Demonstrated ability to work productively and independently in an office or remote/home situation.


Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.


Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.


For more information about equal employment opportunity protections, please see all of our notices for EEO below.



Option to Work Remote
Yes

Schedule
Full-time

Secondary Locations
India-Manesar Campus




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