Job Description:

City Experiences is seeking Ticket Booth Supervisors for its City Cruises Seadog Operation in Chicago, IL

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40- year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The Ticket Booth Supervisor will oversee ticket booth operations and personnel to ensure continuous customer satisfaction and maximizing sales.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties & Responsibilities:

Sales:

• Oversee Pier Sales Agents and be prepared to troubleshoot problems, train staff when needed, and enforce policies


• Enter new reservations accurately and thoroughly


• Process payments in a timely manner in following company procedures


• Successful proper cash handling and maintaining of all monies in the ticket booth including deposits


• Maintaining sales and accounting documents required for closeouts

Customer Service:

• Lead by example using RESPECT


• Answering any questions about new and existing reservations


• Resolve guest issues/Critical Moments of service


• Maintain and enforce uniform and personal grooming in compliance with appearance standards


• Assist with the warm and efficient greeting of guests when they arrive


• Attend applicable meetings as designated or necessary


• Prepare and maintain all necessary paperwork, supplies, and set-up of ticket booth for specific cruises and special events


• Additional job duties as assigned

Qualifications & Requirements:

• Minimum of one (1) year customer service experience necessary


• High School diploma or equivalency is required


• Supervisory experience is preferred


• Cash handling experience required


• Communicate effectively in oral and written form


• Maintain high level of organization


• Be detail oriented


• Handle multiples tasks/projects at one time


• Focus on customer needs


• Meet deadlines


• Establish and maintain effective working relationships as required by job responsibility


• Listen effectively, asses the situation, determine relevant issues, & suggest solutions

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

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