We are looking for Senior NOC Engineer for an immediate need. This is a client-facing role the candidate will have regular interactions with various client managers.
Special Note
Support window and expectations
Need one Senior Network Engineer contractor based in Buffalo (New York) who will become team lead.
The requirement is for them to work in the shift
NOC team : 1430-2300 GMT (1030-1900 EDT) / (0930-1800 EST)
The candidate must be based in Buffalo and have valid work permit to work in Buffalo New York.
The engineer to work in the weekdays and weekends (Sat & Sun) depending on the rotation schedule
Key Responsibilities:
Work closely with regional and global teams to provide ongoing support for the global network infrastructure
Manage NOC shift rotation with peer managers to ensure 24x7 NOC coverage, including establishing turnover procedures and act as escalation for the shift team
Responsible for overall incident, and requests and change management during designated shift
Perform network configuration changes in accordance with change management process.
Support configuration changes/implementations on Router, switches, Firewalls, load balancers and proxies
Respond to alerts by following documented procedures for verifying, determining the case and resolving or escalating as necessary
Perform root cause analysis for service interruption recovery, creating preventative measures to deploy in the enterprise
Create and maintain network documentation as it relates to network configuration, network diagrams and processes.
Ensures that all process and procedures have been implemented, understood and followed for their responsible shift
Review incident reports provided by vendors, as well as draft internal incident summary reports to senior management when called for
Participate in on-call rotation, shift work and regular weekend work.
Active coaching, mentoring and managing team members to foster a team-oriented, operational excellence driven professional culture
Provide leadership in network operations support locally and collaboratively with global peer
Knowledge/Experience:
Minimum 5 years experience in IT infrastructure engineering/support role
Minimum 2 years experience in managing NOC team
Advance knowledge of network routing and switching technologies and protocols
Extensive hands-on experience with various Cisco equipment, including routers, switches and firewalls
Extensive hands-on experience with CheckPoint, Cisco firewalls, load balancers and proxies
Working experience within a NOC environment and have exposure to multiple platform environments, with experience of working shift to cover 24 x 7
Demonstrated ability to multi-task and manage multiple initiatives in the execution of daily operations
Skills/Qualifications:
Good academic background with a degree or equivalent qualification in Information technology, Business Studies, Computing or relevant subject.
Working knowledge of Cisco routing protocols such as BGP and OSPF.
Working knowledge of technologies such as VXLAN, and Cloud deployments.
Hands on experience configuring and troubleshooting Cisco routers/switches Implementation and troubleshooting knowledge of Firewalls (ASA/Checkpoints), F5 Load Balancer and WiFi is a plus
Strong understanding of traffic flow across complex network deployments; able to identify issues from a physical link through to application level.
Hands on experience in deploying vendor/client connectivity over VPN, point to point or MPLS links
Scripting and Programming skills for phyton, bash, vbscript, etc.
Working knowledge of Unix / Linux
CCNP Cisco / CCSA Check Point certification or higher a plus
Strong communication and documentation skills
Ability to work under tight timelines and pressure
Demonstrates a high level of presentation skill and the ability to communicate confidently and clearly with seniors, peers and subordinates, regardless of the office locale
***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
**Applicants are required to be eligible to work lawfully in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity