Remote, California, United States of AmericaR15729
Job Description
Zendesk is looking for an accomplished AdOps Marketing Manager to join the Performance Marketing team and to oversee ad trafficking operations and new technology and vendor activations. This is an exciting opportunity for an AdOps marketing enthuist with a proven track record of running successful advertising operations for complex global campaigns with multiple products and audiences in a dynamic environment.
The ideal candidate will be an AdOps ninja, highly analytical, high attention to detail, and who is excited by the challenge to further expand and optimize our paid-media operations at Zendesk.
Responsibilities:
Serve as the technical authority and a subject matter specialist for all internal and external questions related to ad delivery and tracking globally.
Own and ensure accurate naming convention and tracking of ads across all channels and vendors
Work closely with media buyers, marketing analytics, and marketing ops to ensure accurate attribution of all paid media ads
Execute and end-to-end delivery and perform diligent and detail oriented QA with key partners for ads, lead gen forms, landing pages, etc.
Own and support new and existing vendors' onboarding, operations and ensure alignment between media buyers, procurement, security, and finance teams.
Provide strategy and consultation to media buyers and marketing managers on the correct setup of campaigns, tagging, and vendor onboarding/management.
Build and maintain a safe-serve knowledge base to support different marketing teams.
Desired Skills and Experience:
3+ years of hands-on experience running Ad trafficking and operations.
Strong familiarity with HTML and Javascripts as it pertains to tags and tag structure
High attention to detail and ability to anticipate problems before they arise
Hands-on experience with GTM (Google Tag Manager), GA (Google Analytics), and UTM tracking
Experience building cross-tag triggers and maintaining/proactively solving for tracking concerns
Analytical approach with knowledge and understanding of media buying, database structure, and technology!
Quick learner of new technologies, tools, and processes; ability to navigate in a fast-paced environment and adapt quickly
Proficiency in Excel is a must: Pivot Tables, VLOOKUP, SUMIF formulas are your friends
Excellent project management skills with proven ability to meet the deadline!
BA/BS required
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in SanFrancisco, Zendeskhas operationsintheUnitedStates, Europe,Asia,Australia,and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's CandidatePrivacyNotice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.
