The Learning Lead (LL) 2 works on new training requests and requests to update existing training (typically new hire programs and continuing development programs/learning products) in the following ways:
ProjectManagement/Needs Analysis
Reviews initial training requirements and documentation from project sponsor and Subject Matter Experts (SMEs)
Works with project sponsor, management and SMEs to understand needs, make recommendations, and develop training to continuously improve employee performance
Applies agile methodologies and manages all aspects of training projects through the learning design process
Holds SMEs and others accountable for content delivery, review and approval deadlines, escalates appropriately
Regularly communicates project status to all involved parties
Design
Identifies and develops innovative, impactful solutions that address requirements, improve learner outcomes and deliver measurable results to the business
Employs design thinking, digital design and agile development processes
Creates and implements learning products consistent with adult learning theory that effectively conveys key information and achieves learning objectives
Identifies effective instructional design techniques/modality to ensure maximum learner retention with emphasis on applying digital first approach
Effectively uses current training technology tools and software (e.g., Captivate, Storyline, Vyond, etc.) focusing on both quality and speed to market
Designs and develops training for large, complex projects, as well as enhancing and maintaining existing learning programs
Evaluation
Designs, executes, and monitors the learning evaluation strategy based on Kirkpatrick's levels of evaluation
Measures the effectiveness of the training by reviewing learner feedback and testing data, addresses gaps as needed
Analyzes and summarizes results/impacts and shares with key stakeholders
Teamwork/Culture
Ensures collaboration with training peers to identify efficiencies, opportunities to leverage content, design approach, best practices, and innovation
Displays a growth mindset by embracing new training technologies and approaches with emphasis on "digital first" design that leads to learning solutions that are effective and efficient
Partners with other LLs and other learning professional in workgroups (squads) to execute priority initiatives
Partners with Trainers to improve and assess the effectiveness of training content
Demonstrates adaptability, is coachable and open to giving/receiving feedback
Ensures that all training materials are properly reviewed and approved by required business partners
Appropriately follows team procedures
Qualifications:
Bachelor's degree in learning and development, instructional design, educational technology or similar degree (preferred)
3-5 years of experience in design, developing, and implementing instructional design solutions (strongly preferred)
3-5 years of experience identifying root cause, performance gaps, recommending non-training solutions (preferred)
Strong consulting, negotiation and influence skills
Strong organizational and time management skills
Strong self-awareness and sense of accountability
Strong analytical and questioning skills
Proven accomplishment in building relationships with customers and internal clients
Able to synthesize and distill large amounts of information into key messages
Financial services industry experience (preferred)
Expertise in advanced design tools (preferred)
Knowledge of Learning Management System (LMS), course publishing, SCORM and AICC, eLearning taxonomy and the basics of Internet technology (preferred)
Some exposure to developing for mobile devices, HTML5, JavaScript and other client-side languages would be helpful and are not required
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
