Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems. It is a challenge that demands the skills of a financial service professional and the intelligence of an academic-all combined with a passion for public service.

What we do:
The New York Fed, on behalf of the Federal Reserve System, offers correspondent banking and custody services to central banks, monetary authorities and certain international organizations to facilitate their official financial operations. The Central Bank and International Account Services (CBIAS) area of the New York Fed's Markets Group serves the U.S. dollar reserve management needs of its official international customers by offering payment, custodial, clearing and settlement, collateral management, and investment and liquidity services. With more than $3.0 trillion of custodial holdings, representing about half of global U.S. dollar-denominated foreign reserves, CBIAS offers financial services that directly support the Bank's role in international affairs, monetary policy and financial stability. CBIAS runs a split operation with staff located at two locations, New York City and Richmond, Virginia.

The Account Services Management (ASM) staff is one of four staff units in the Customer Account Services (CAS) directorate within CBIAS. The CAS directorate oversees relationship management, service administration, investment and liquidity management, customer trend analysis and market intelligence activities. The CAS directorate is looking for an account services analyst for the ASM staff. ASM supports new services and programs, collecting customer information, and disseminating standardized communication to account-holders. ASM administers and maintains account-holder facing technology platforms and oversees customer access privileges. ASM works across CBIAS to form business policies and processes, and account-holder reporting. ASM also has responsibility to administer the cyber security program for its central bank customers.

Your role as Account Services Responsibility Manager:

• Lead annual processes, including cyber security program for central bank customers, IRS tax reporting, and validating access provisioning;
• Lead the team in maintaining customer static data and account eligibilities, and communications with official international customers;
• Oversee analyst assignments and mentor staff, contributing to their development and goal setting processes;
• Contribute to the formation of business and service policies, geared towards service/product development, technological enhancements, contingency planning, risk reduction, and improved customer service;
• Contribute to the transition of a new customer relationship management system and development of a customer-facing portal;
• Propose and implement process improvements for operational activities and update associated procedural documentation; and
• Contribute to the on-boarding and training processes for new team members.

• Bachelor's degree in business, international affairs, policy or a related discipline;
• 7 + years of relevant work experience, including knowledge of banking operations or relationship management;
• Experience leading projects and processes with an emphasis on creating inclusive and collaborative team dynamics;
• Flexibility to travel to Richmond, VA site on a periodic basis.

Benefits:
Our organization offers benefits that are the best fit for you at every stage of your career:

• Fully paid Pension plan and 401k with Generous Match
• Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)
• Subsidized Public Transportation Program
• Tuition Assistance Program
• Onsite Fitness & Wellness Center
• Flexible Work Arrangements
• And more

Please note that the position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are permanent residents may be eligible for the information access required for this position if they sign a declaration of intent to become a U.S. citizen and pursue a path to citizenship and meet other eligibility requirements.

In addition, all candidates must undergo an enhanced background check, comply with all applicable information handling rules, and will be tested for all controlled substances prohibited by federal law, to include marijuana.

The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.