The Customer Account Specialist/ Project Management Specialist position isan essential customer relationship role that manages customer projects/initiatives while providing a single project contact for specified customer group(s). Position works closely with customers, and builds and maintains new and existing internal and external stakeholder relationships. The individual must have a high energy level necessary to thrive in a fast-paced manufacturing environment, and have a good balance of people skills, urgency, understanding, and a positive team-work attitude while making things happen.
Responsibilities:
Project manages customer initiatives for a specific set of customers in the following areas: Product Launch, New System Implementation, Cost Savings Initiatives, Product Refresh/Re-launch, New product Quotations, and Specification Changes. Also strongly engaged in Business Review Process to provide solid interface with the customer’s processes and our internal processes to ensure project success
Identifies misalignments and interprets them to the business & ensures appropriate cost capture for changes and emerging or evolving customer requirements
Follows the course of all specification change activity to ensure implementation and appropriate cost change is captured and implemented
Participates in the customer scorecards to ensure that all desired elements of the met or that needs improvement
Recognizes changes due to customers’ changes in expectations, and can escalate where needed and provide alternative resolutions or suggestions
Identifies scope of project, develops project plans and schedules to ensure project completion is on time, within scope and within budget
Administers a broad range of documentation and tasks including scheduling and maintaining meeting calendars, publish minutes, assigning and tracking completion of follow up items as needed to execute project scope on time
Controls scope creep and manages change control process and where possible anticipates problems that may occur and take early preventative action
Manages invoice and pricing discrepancies for resolution
Maintains and monitors all assigned projects
Monitors pilots, trial and test runs
Liaises between all internal support groups and customer to ensure project is clearly defined
Regularly communicates with customers verbally and written
Managing customer open orders, outstanding projects and reviewing materials
Must be available to customer base on all time zones
Must be innovation with a focus on detail
Additional duties as assigned
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Qualifications:
Bachelor degree (or higher) required in area of discipline
