JOB DESCRIPTION RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the \"right\" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take \"no\" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
As Home Delivery Leader, you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.
YOUR RESPONSIBILITIES
Live Our Vision, Values and Beliefs every day
Assess, coach, train, mentor and develop direct reports to perform at an optimal level
Strategically plan, direct and oversee daily workflow and deliverables across all functions
Elevate site-wide results through continuous assessment of key performance indicators
Own all facets of P&L management and accountability, including analysis and reporting
Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries
Drive compliance to safe and smart work practices to ensure operational guidelines and procedures are met
Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery
Execute regular on-site visits and audits of operational processes to monitor delivery quality throughout home delivery network
Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards
Communicate new processes and procedures to service providers; provide field training and support as needed
Address and resolve escalated customer service issues in a timely and thorough manner
Ensure that store logistical needs are being met or exceeded as defined by field leadership
Maintain inventory accuracy within the home delivery network
Ensure field furniture repair and rework processes are sufficient to support the designated inventory condition code for a particular item
Assist in the research, recommendation, and selection of logistics service providers that support the company's mission of delivering world-class service to our customers
OUR REQUIREMENTS
7+ years leadership experience in furniture home delivery or similar field
Experience in a high-growth specialized retail environment or logistics services
In-depth knowledge of local, state and federal contracting laws and regulations and requirements for contracting owner/operators
Proven ability to lead outside service providers
Adept at hiring, training, coaching and executing all facets of employee performance
Ability to read maps/control global positioning systems and follow oral and written instructions
Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles
Excellent analytical, problem-solving, and decision-making skills
Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds
Relentless passion for providing world-class service within the organization and to our customers
Proven ability to address and solve problems in a creative, innovative, timely, and decisive fashion
Strong time management and multitasking skills
Computer literacy is a must. MS Word, Excel, and Outlook are used daily and extensively in this position
PHYSICAL REQUIREMENTS
Must pass background review and drug screen
Physical stamina and ability to lift up to 100 lbs
Travel requirements of up to 80%, primarily within an assigned geographic territory
ABOUT US RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
