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What you will do

At Ruskin, a brand of Johnson Controls, we’ve become the leaders in the air control industry because we care about empowering our partners and customers to build better buildings and ultimately, to build them with healthy and comfortable air. That’s why we are always out front with the best air control solutions in the industry. From dampers and louvers, to air measuring systems and ERVs, Ruskin® is recognized for consistent innovation, engineering excellence and precision manufacturing. Learn more at: https://www.ruskin.com/.

You will be responsible for providing assistance to representatives and customers by providing product knowledge and pricing assistance and assisting the Sales Leader with product promotion and introduction of product to new and existing representatives and customers. This position is not eligible for Visa sponsorship.

How you will do it

• Provide technical support for both internal and external customers in the areas of selection and application.


• Assists with competitive product research that will be used to help create definitions for new product development projects.  


• Reviews blueprints/drawings, plans, and other customer documents to develop and prepare cost estimates or projected increases in production from customer's use of proposed products.


• Assist in performing a material take-off from contract documents periodically.


• Fulfill the responsibilities of the sales department with orders, which includes the following; Customer purchase order execution, internal pricing clarification, customer change order write-up and pricing, order write-up for order entry, clarification with engineering for construction, addressing of customer concerns during fabrication, arranging for special freight and resolving of disputes.


• Assist with literature development projects including catalogs, price sheets, installation and maintenance manuals, submittals and case studies.


• Coordinate special design requests and special pricing with internal resources to ensure the company can meet its commitments.


• Identify and find solutions to field application problems using experience and other departments as resources.


• Assist with the development of internal and external sales and product training seminars.


• Assist in the creation of electronic presentations using MS PowerPoint to support sales efforts.


• Maintain familiarity with the competitor's products and apply this knowledge to Ruskin's advantage.


• Continuous development of product / process knowledge through plant visits, process raising seminars or others as required.


• Other duties may be assigned.

What we look for

Required:

• Bachelor’s degree in Engineering discipline or related field.


• Experience working in a customer facing position. 


• Strong ability to relate to people at all levels, communicating both on a technical and non-technical basis.  


• Outstanding interpersonal, verbal and written communication skills.


• Intermediate to advance proficiency level using MS Office Suite.


• Must be willing and able to travel up to 10%.

Preferred:

• Bachelor’s degree in Mechanical Engineering preferred. 


• Minimum of one (1) year of experience in the HVAC industry (defined as having detailed product knowledge or the ability to demonstrate the application of products).

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.