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Loan Servicing Representative at East Cambridge Savings Bank

Posted in Banking 30+ days ago.

Type: Full-Time
Location: Cambridge, Massachusetts





Job Description:

East Cambridge Savings Bank’s Lending Division is actively recruiting for a Loan Servicing Representative.


Function:

Under the direction of the Loan Servicing Manager, performs a variety of clerical and administrative tasks related to the servicing of consumer, commercial and mortgage loans.


We are looking for candidates with:

  • Minimum of 2 years banking experience and 1 year loan servicing required
  • Superior organizational, time-management and problem-solving skills
  • Excellent verbal and written communication skills
  • Team player with positive attitude and willing to work well with others
  • Ability to manage multiple priorities and meet deadlines
  • Working knowledge of Microsoft Word and Excel


Essential Job Functions:

  • Responsible for real estate tax disbursements and ensuring timely payments. Researches and resolves any tax discrepancies in coordination with the tax service vendor.  Responsible for the set-up of new and refinanced tax service contracts, as well as for the cancellation of contracts for loans paid in full.  
  • Responsible for the timely payment and reconciliation of tax service and insurance vendors and maintenance of tax and insurance records on the Core system.
  • Processes timely payment of PMI, Flood and Hazard premiums. Researches and resolves any insurance and force placed matters in coordination with the insurance vendor.
  • Coordinates the tracking of homeowner’s insurance and force placed insurance in conjunction with the insurance vendors. Corresponds with borrowers, insurance agents/companies and other third parties to obtain necessary documentation.
  • Processes and reviews Annual Escrow Analysis to ensure timely disbursement of all analysis documentation.
  • Responsible for preliminary research of customer escrow issues.  Analyzes the problem and escalates as needed for resolution.
  • Assists with various tasks within the Servicing Department which includes:  processing daily mail, customer payments, account maintenance and other administrative duties as may be required to maintain efficiency in the department.
  • Responsible for processing Loan modifications/Interest Rate changes approved by the Executive Committee, including Executive Committee report preparation.
  • Responsible for attaining predetermined sales goals on a monthly/annual basis in accordance with the Bank’s Customer Service Standards.
  • Reviews the monthly loan property report and ensures that borrower requested cancellations and automatic terminations are processed in line with servicing regulations.
  • Obtains all daily and weekly rate indices and submits them for review and processing in a timely manner.
  • Responsible for the boarding and discharge of all consumer loans.


Contact our Human Resources Division or visit https://www.ecsb.com/about-us/careers for more details and to apply. 


Or submit your resume to:

Email: recruit@ecsb.com Fax: 617-252-6877 Phone: 617-354-7700

East Cambridge Savings Bank, Attn: Human Resources

344 Cambridge Street Cambridge, MA 02141


East Cambridge Savings Bank is an Equal Opportunity Employer


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