Description

OBJECTIVE
Take telephone or in person orders and respond to contractor or professional builder Customer requests. Provide customers with a shopping atmosphere that is well maintained, clean, organized and safe.

The hourly pay range for this position is $13.00/hr - $20.00/hr depending on experience.

INTENT OF JOB DESCRIPTION AND MODIFICATION:
This job description describes the duties and responsibilities, qualification requirements, physical demands, work environment, etc. for this job. Duties may be combined with other jobs or duties from other jobs depending upon operational circumstances. Management reserves the right to add, modify or end any of the duties contained in the job description as future business conditions warrant.

NOTE: Typically the Pay Status of this position is nonexempt. However, at larger locations it may be a salaried position. The complexity of the job and the experience required to perform the job determine the exempt status.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following are the essential duties and responsibilities of the Job. Other duties may be assigned. Performance Appraisal (PA) measurements are noted in brackets [___].

1. Provide counter service by taking telephone or in person orders and responding to Customer requests. Resolve Customer and merchandise problems. [PA: Customer Service provided consistent with Company standards.]

2. Complete all paperwork to take routine and special orders for Customers; ring up sale on cash register. Check inventory to determine availability for delivery and verify out-of-stock merchandise.
[PA: All necessary paperwork correctly completed.]

3. Accept returned merchandise by verifying documents and merchandise. Process refunds, credits and exchanges according to Company procedures to assure customer satisfaction and accurate accounting of inventory. Coordinate with receiving/warehouse to restock returned merchandise. [PA: Returned merchandise received correctly.]

4. Assist in the purchasing of select product categories by monitoring specific merchandise, reporting inventory levels and replenishment needs to management. [PA: Inventory remains at specified levels.]

5. Calculate small take-offs and bids, estimating lumber and material lists for Customers. [PA: Accurate material estimates.]

6. Maintain a clean store environment including doors, floors, windows, ceilings, restrooms and work stations. Clean and dust products and displays and face the products. Ensure aisles and other areas are clear of obstacles to allow customers to shop easily and safely. [PA: Store appearance maintained in accordance with Company standards.]

7. Attend and participate in all Company sponsored training programs as required. [PA: Satisfactory participation, retention and application of training program subjects.

8. Perform any other duties, responsibilities or tasks as assigned. [PA: Efficient completion of assigned duty, responsibility or task.]

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER QUALIFICATIONS
Good interpersonal, communication, sales and Customer Service skills are necessary. Knowledge of building materials products and lumber is desirable. Ability to operate computer equipment and applicable programs is required.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Associate is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The Associate frequently is required to climb or balance and stoop, kneel, crouch, or crawl. The Associate is occasionally required to sit. The Associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Associate is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate.

Foxworth-Galbraith offers a wide range of benefit plans such as, Medical (PPO and HSA), Dental, Vision, Group Life, Voluntary Life, Short and Long Term Disability, Associate Assistance Program and 401(k) with Company Match. The company provides up to seven paid Holidays and paid Vacation, Sick and Personal Time leave.

Foxworth-Galbraith Lumber Company is an Equal Opportunity Employer.
We seek and encourage a diversity of skills, talents and viewpoints in our workplace.