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Strategic Account Management, Lead Associate - CuraScript at Cigna

Posted in General Business 30+ days ago.

Type: Full-Time
Location: lake mary, Florida





Job Description:

POSTION SUMMARY

The Strategic Account Management, Lead Associate is responsible for ensuring CSD's Strategic Business Customers, Partners and ultimately all involved patients receive superior service. As a key member of the sales team, the Strategic Account Management, Lead Associate focuses on overall satisfaction, retention and growth of the identified strategic book of business, as well as ensuring contract compliance. As a Lead Associate, you will be accountable for core service delivery for CuraScript (CSD) clients working cross-functionally with all sales areas including; Sales Account Management, Contract Administration, Credit and Collections, Procurement and Finance.

ESSENTIAL FUNCTIONS


  • Manages day to day client relationships

  • Proactively reviews performance metrics to promote client satisfaction, profitability, and retention

  • Utilizes technology, tools, processes and resources to anticipate and exceed CSD clients' needs and expectations

  • Collaborates with Sales Management on client activity, expectations, and service needs

  • Up-selling and maximizing the sales potential of key clients to further the efforts in gaining maximum penetration of the customers overall business potential for CSD

MINIMUM QUALIFICATIONS


  • Demonstrated Account and Project Management skill set

  • Ability to work cross-functionally

  • Strong Communication and Collaborations skills

  • Prior success in issues resolution

  • Ability to operate with the highest sense of urgency.

  • Ability to travel 35% - 50%

SCOPE OF JOB

The scope of responsibility is moderate. The position requires independent thinking and problem solving skills and requires the ability to interact with various internal and external business partners. The ability to understand the issue, identify the root cause, engage the correct business partners, and develop the resolution plan and to track and communicate clearly is critical to be successful in this position. The position will require analytical skill s to review data, recognize trends and make recommendations for solutions.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.





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