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Service Desk Technician at Ace Relocation Systems, Inc

Posted in Information Technology 30+ days ago.

Type: Full-Time
Location: San Marcos, Texas





Job Description:

Ace provides a broad range of relocation services and customized solutions for America’s industry leaders.  We successfully combine the latest technologies in the transportation industry with quality, client-focused relocation services. 

We are currently seeking a Service Desk Technician to provide exceptional IT support  to internal and external customers.  This role installs and maintains computer hardware and software, and troubleshoots IT related issues with Windows/Mac/Chome based computers, cell phones, tablets and enterprise applications.   This role may also be responsible for the design and implementation of desktop solutions within company standards to support business needs. This is not a remote position.

Responsibilities include but not limited to:


  • Support, monitor, test, and troubleshoot a variety of hardware and software problems

  • Install, and configure Windows based workstations in an Microsoft Active Directory and Office365 environment

  • Develop and implement Service Desk solutions to improve efficiency, productivity, and user experience

  • Support projects throughout the organization that include changes to our IT environment.

  • Work directly with a Systems, Data, and Network Engineer to support customer issues

  • Work with third-party vendors on escalated support issues and assigned projects

  • Participate in on-call rotation to support 24x7 operations

Requirements:


  • Preferred Bachelor Degree in Computer Science/Information Systems. 

  • Knowledge and experience with IT Management Frameworks (ITIL, COBIT).

  • 3-5 years desktop support experience in a geographically diverse enviornment.

  • 3-5 years Office365 administration experience

  • 3-5 years Active Directory experience

Key Technical Skills:


  • Strong knowledge of the Microsoft Windows operating system

  • Strong knowledge of Microsoft Office365, including Administration, Exchange Online, Azure AD, Intune, Teams, SharePoint and OneDrive

  • Strong knowledge of antivirus and malware avoidance technologies

  • Experience with support and administration of MacOS

  • Experience supporting cell phone and mobile devices on both IOS and Android

  • Experience supporting enterprise telephony systems (on-prem and cloud)

  • Experience with desktop networking concepts, including DNS, IP addressing and VPN

  • Experience working in an ITSM, such as ZenDesk and ServiceNow

Key Non-Technical Skills:


  • This individual should be goal driven and focused on execution. 

  • This individual enjoys working in a team environment, but is able to work through technical issues on their own with minimal guidance

  • Excellent communication skills (verbal, written, presentation) with all levels of the organization.

  • Ability to work with non-technical users in a positive,  polite and supportive way.

We provide a friendly and motivating work environment and a comprehensive benefits package including 401k.  Check us out at acerelocation.com, linkedin.com/acerelocation, or facebook.com/acerelocation.

conv.indeed.com/pagead/conv/2436895886212011/?script=0">Thank you for applying to our position.  Your information will be screened by our HR department.  If your resume is chosen you will be contacted to discuss this opportunity in further detail.





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