Locker/Customer Support Supervisor – American Dream Mall, East Rutherford, NJ - Full-time
Hourly Rate: $15.00 + Benefits
Must be available for days, nights, weekends, holidays and special events.
COMPANY BACKGROUND
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.
BASIC FUNCTION
The Locker/Customer Support Supervisor ensures daily operational performance goals are met by providing direct/tactical leadership for the team in the mall & park areas through great guest experience/service, maintenance and communication, to improve productivity, vend quality, and the customer experience.
KEY RESPONSIBILITIES
Assist in planning work schedules for staff
Maintain a safe working environment by monitoring safety procedures and equipment
Perform the same work duties as Customer Service Associates supervised, including but not limited to:
Attend to lockers, collect and transport carts; ensure all equipment is available for customer use;
Provide customer service to mall/park guests;
Cleaning and maintaining of lockers, carts and any rental equipment;
Collaborate with team members to solve work-related issues
Review work assignments during and at the conclusion of shifts
Provide guidance to employees on regulations, policies, and procedures
Maintain excellent communication and cooperation with employees, and facility management
Assist with collections, counting/recording money, documenting meter readings as needed
Assess and provide training to staff as needed
Other duties as assigned
SKILLS
Time management
Ability to learn and master technologically; computer-based reporting tools, equipment, etc.
Enthusiastic and positive attitude
Fosters teamwork
Ability to handle high pressure situations
Flexible
High degree of integrity and self-discipline
Capable of teaching others to perform specific tasks
General knowledge of vended service products preferred
QUALIFICATIONS
Computer and Smart Phone proficient
Excellent customer service
PHYSICIAL REQUIREMENTS
Lift 40lbs
Push/pull 75lbs
Walk & stand for duration of shift
EDUCATION
High School Diploma or equivalent preferred
BENEFITS
Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.
Experience
Preferred
General knowledge of vended service products preferred
Cash control experience preferred
Previous Supervisor experience preferred
Education
Preferred
High School or better
Skills
Required
Multitasking
Attention to detail
Computer
Scheduling
Customer Service
Conflict Resolution
Time Management
Prioritizing
Flexibility
Communication
Cleaning
Behaviors
Required
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
