As the BDR, you will be the point of contact for new and existing customers to Carrier Enterprise. This role is critical to the business. Using our sales tools, BDR's have engaging conversations with our customers to build a virtual relationship that allows them to discover their business challenges, their business requirements and helps them determine the most appropriate solution for their HVAC needs.
Essential Duties and Responsibilities:
Makes outbound calls to new & existing customers by telephone and/or e-mail to sell HVAC products and solutions
Create a great first impression with our customers by providing them with an excellent and engaging customer experience
Work cross-functionally with the Sales & Marketing team to support marketing promotions and other sales programs within the region.
High-Energy and Strong Networker; ability to build and maintain strong, long-lasting customer relationships; investigates and resolves customer problems when needed.
Engage our customers with our Digital tools and services which includes websites, apps, and digital marketing
Enter customer data and other sales data for new and current customers into Salesforce.com database;
Maintain active communications with leads and help them to find relevant information about our solutions that can address their business needs
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Requirements
High school or equivalent (Required); AA/AS degree in Business, Marketing or related degree desired
1+ years of inside sales experience or call center sales or customer service experience.
CRM experience preferably Salesforce.com
Customer-oriented approach with the ability to listen and understand customer needs
Bilingual in English and Spanish preferred but not required
Qualifications:
Must have strong communication skills, a strong worth ethic, high energy, enthusiasm, and a passion for sales
Must be a self-starter, articulate and possess excellent presentation, phone and written communication skills.
Proven ability to handle, adapt, and provide solutions
Ability to thrive in an entrepreneurial work environment while demonstrating the ability to focus on results
Disclaimer: The information in this job description indicates the general nature and level of work to be performed. It is not designed to contain or be interpreted as comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed on this job description.
