This job listing has expired and the position may no longer be open for hire.

Service Technician at NPI (National Presort, L.P.)

Posted in Installation - Maint - Repair 30+ days ago.

Type: Full-Time
Location: Melrose Park, Illinois





Job Description:

DUTIES AND RESPONSIBILITIES:


  • Quickly and efficiently resolve customer issues to maintain maximum uptime.

  • Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment;

  • Work with support personnel to install new equipment and perform equipment upgrades,

  • Properly control company assets by managing parts inventory and on-site tools.

  • Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.

  • Promptly review service updates/bulletins and take recommended action on same, installation/retrofit instructions, system machine schematics, etc.

  • Continue to enhance value to company by staying technically current, i.e. attending continuing education courses in such areas as: networking and software, etc.

  • Respond to emergency and non-scheduled calls for service 24/7 within established response time goals

  • Provide technical support and training to less experienced Site Technicians

  • Look for new ways to improve the timeliness and quality of the level of service provided.

  • Be knowledgeable in customer processes and procedures, including sort plans, IMB requirements etc.

  • Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching product.

REQUIREMENTS


  • Flexible to work any shift including nights, weekends and Holidays

  • Strong electronics/electrical background

  • Solid mechanical knowledge

  • Ability to apply software skills and knowledge to our equipment

  • Ability to use hand and power tools and measuring equipment i.e. oscilloscopes, DMM, etc. Ability to read technical drawing and documentation

  • Full range of motion and unrestricted mobility.

  • Ability to lift 50-75lbs.

  • Good problem solving and troubleshooting skills

  • Good time management skills

  • Strong customer relations skills

  • Clear and concise verbal and written communications

  • Ability to carry out detailed written and verbal instructions independently

  • Ability to persuade/influence others in sensitive/confrontational situations

  • Basic computer skills: DOS, Windows, UNIX, Microsoft Office

EXPERIENCE:


  • High school graduate or equivalent

  • Prefer a 2 year degree or certification in electronics/advanced mechanics/software training

  • 1+ years related industry/equipment experience

  • Will consider equivalent combination of education and experience.

EXPERIENCE:


  • High school graduate or equivalent

  • Prefer a 2 year degree or certification in electronics/advanced mechanics/software training

  • 1+ years related industry/equipment experience

  • Will consider equivalent combination of education and experience.




Salary: $27.00


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