Shore United Bank is looking for a Branch Banking Representative (formerly Teller/CSR) to join our team. A Branch Banking Representative is a front-line, customer facing position responsible for professionally interacting with clients to take care of their financial needs. This position is responsible for providing exceptional customer service including efficient and accurate transaction processing. The representative is skilled in customer conversations, asking questions to determine the best solutions to meet the financial needs of our customers. Additional responsibilities are as follows:

Essential Functions

• Handle customer transactions including deposits, withdrawals, transfers, loan payments, night deposits, settling and maintaining the ATM, and balancing the cash drawer.


• Perform customer requests including but not limited to check orders, re-issuing debit cards, address changes, ATM disputes, and safe deposit box entry.


• Provide superior customer service through conversation to identify client needs, in person and over the phone.


• Promote the bank's products and services through beneficial customer conversations to help the customer meet their financial needs.


• Work closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, and Branch Lenders.


• Aid customers in managing and optimizing their bank accounts and other products.


• Maintain the highest level of confidentiality with all information obtained.


• Perform as a team member in allocating and coordinating the workflow.


• Contribute to the fulfillment of branch and company objectives and goals.

Competencies

• Attention to detail


• Customer focus


• Integrity


• Patience


• Professionalism


• Team player


• Problem solver


• Time management


• Accuracy


• Organized


• Ability to adapt and learn quickly


• Ability to work under pressure

Position Type/Expected Hours of Work
This is a full-time non-exempt position, Monday through Saturday.

Required Education and Experience

• High School Diploma or GED equivalent required


• Prior experience in a cash handling and customer service role required

Preferred Skills and Qualifications

• Strong knowledge of bank products and services


• Knowledge of bank policies and procedures


• Excellent customer service skills


• Ability to manage multiple priorities daily


• Ability to work in a fast-paced environment with a high degree of accuracy


• Excellent verbal and written communication skills


• Prior experience in banking is preferred


• Ability to maintain confidentiality with customer information


• Proficient computer skills; specifically, Microsoft Office Suite and Outlook desired


• Ability to work in a team environment

Additional Eligibility Qualifications

• Knowledge of Jack Henry, Xperience or other banking software

Travel
This position may require local area travel to attend ongoing training, community events, and staff meetings.

Company Benefits

• Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work


• Comprehensive benefits packing including health, dental, vision, short-term and long-term disability, long-term care insurance, company paid life insurance, and much more!


• 401k savings plan with up to a 4% company match


• Employee perks such as: employee banking services, loan discount program, tuition reimbursement, career development program, Employee Assistance Program, and wellness initiatives.


• Opportunity for growth and advancement


• Paid training program and continuous training sessions throughout the year on various topics


• Generous paid time off and paid sick time


• Community involvement opportunities

Shore United Bank is a full-service community bank with a rich history dating back to 1876. In excess of one billion in assets, we offer innovative financial services delivered with the personal touch you expect from a community bank. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.

In addition to banking, we offer trust and wealth management services through Wye Financial & Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank: Good things are happening here.

Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.