Do you enjoy making people feel welcomed and relaxed? Would you like to work with an amazing group of people promoting wellness and healing? Join the Spa Concierge Team at Infinity Spa at the Grand Colorado on Peak 8! This position is responsible for answering phones, booking and confirming spa appointments, selling retail products, maintaining an accurate cash drawer, and managing to the spa amenities with appropriate social distancing in place. We have a Full Time positions available with a variety of shifts available. With a generous benefit package including ski pass assistance, medical, dental, and vision insurance, paid time off, paid time to volunteer, free tickets to sporting events and concerts, and MORE - why NOT work here? $15 per hour plus a 10% retail commission. Visit BGVjobs.com for more info and to apply.
SUMMARY: This position is responsible for scheduling appointments, promoting products and services, tracking retail inventory, maintaining the cleanliness of the spa common areas and providing exceptional customer service to all spa guests. This position also reconciles spa receipts including cash payments, credit card transactions and room charges, at the end of each shift, ensuring the daily shift report balances.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to:
Assist spa guests with making appointments, checking in and out and answering their questions.
Reconcile spa receipts (cash payments, credit card transactions and room charges) and complete a daily shift report at the end of each shift to ensure all transactions balance.
Troubleshoot and/or ask for assistance to resolve any discrepancies.
Inspect grotto area for cleanliness throughout shift and enforce policies as required. Replenish pool towels and cold towels as needed.
Replenish gym towels in fitness area and place a fresh towel on cardio equipment throughout the day as needed.
Enforce fitness center policies as needed.
Inspect the locker rooms for dirty laundry and restock amenities as needed. Transport dirty robes to the dirty linen closet.
Promote the spa treatments, services, sessions and retail items and programs, specials and/or discounts available.
Assist with social media efforts.
Keep all areas of the spa clean and presentable.
Stock guest amenities and remove dirty linens from the common areas.
Assist in retail area inventory, stocking levels and merchandising.
Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
Be the “End of the Line” and resolve every situation inherited, not passing it along, whenever possible.
Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the spa guests deem appropriate.
Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
Respond promptly to all email and voicemail correspondence.
Maintain a positive working relationship with all contacts, always being helpful and courteous.
Wear proper uniform and name badge and adhere to Company appearance standards at all times.
Attend and participate in company-wide training sessions and department staff meetings.
This full-time job includes a benefits package of:
Medical, dental, and vision benefits
Retirement Plan Benefits
Paid Time Off, including sick leave, parental leave, and paid volunteer time
Employer paid Short Term Disability and Group Life Insurance
Behaviors
Preferred
Leader: Inspires teammates to follow them
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
