POSITION: MASSAGE THERAPIST DEPARTMENT: SPA/HEALTH CLUB DIVISION: P66 PROPERTY: HGC
REPORTS TO: SPA&SALON MANAGER

Job Summary:

The Massage therapists' are responsible for performing quality massages and body treatments in accordance to spa service standards. Therapists will maintain the cleanliness of treatment rooms according to department standards and prepare rooms as well as begin services at scheduled appointment times.

Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Roles and Responsibilities:

• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful attitude with all guests and team members

• Ensures an exceptional guest experience by providing consistent quality treatments

• Provides water treatments/services (training provided)

• Demonstrates exceptional knowledge of spa and salon services as well as products used in services including their ingredients and benefits

• Overseeing daily appointment calendar and ensuring schedule flows seamlessly throughout the day

Uphold all protocols for set-up, shut down and cleanliness of treatment rooms

• Handle guest questions and concerns with professionalism

• Check for schedule updates throughout shift

• Take guests promptly for all services

• Communicate Service upgrades or Service changes to Spa Coordinator

• Properly care for equipment and product used

• Participates in inventories

• Stock professional supplies in dispensaries

• Report any service issues immediately

• Transport soiled linen to appropriate bins

• Assist as a spa attendant when needed

• Reports lost and stolen items immediately

• Filing of intake forms daily

• Maintains a meticulous professional appearance

• Receive, fold and restock linen daily

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

• Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa.

• Suggests products, services and experiences to guests.

• Other duties as assigned.

Qualifications:

• Must pass a drug test.

• Must be able to initiate and engage in conversation in a professional and friendly manner.

• Must be at least 18 years of age.

• Must be willing to participate in on-going training

• Maintain knowledge of current property events, promotions and attractions.

• Must have the ability to grow clientele and suggest retail

• Must be able to work independently, with minimal supervision

• Must obtain a current Massage Therapist License recognized by the state and the local governing board

• Comfortable working in a fast paced, dynamic environment.

• Ability to work effectively in a team setting and independently.

• Must present a well-groomed appearance.

• Must adhere to uniform/appearance requirements

• Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds

• Able to accept direction of Senior Leadership

Physical, Mental & Environmental Demands:

• Able to read, write and speak English sufficiently to perform job.
• Available to work any shift, holidays and weekends.
• Responds to visual and aural cues.
• Able to stand and walk for extended periods, at least 9 hours
• Able to sit, stand, bend, crouch, stoop, reach and kneel when servicing guests
• Able to lift 20 pounds.

Primary Location: Harrah's Gulf Coast

Work Locations: 280 Beach Blvd Biloxi, MS 39530

Organization: Grand Casinos of Biloxi, LLCCaesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.The massage therapists' offer the highest level of personalized service according to spa standards, while maintaining a positive, enthusiastic, helpful attitude with all guests and team members. Therapists will maintain the cleanliness of treatment rooms according to department standards and prepare rooms as well as begin services at scheduled appointment times. Massage therapists must also obtain a current Massage Therapist License recognized by the state and the local governing board. This position is an On Call massage therapist position.