As a Logistics Courier Team Lead you will assists the Area Supervisor in their day-to day hub operations and courier activities. You will be responsible for encouraging a positive culture and process as well as promoting excellence, improvement and recognition within the department.
Duties and Responsibilities
Duties may include but are not necessarily limited to the following:
Handle Internal/external customer relations and emails, Problem Escalation/Resolution, and Process Improvement
Coordinate with Supervisor to ensure Report Delivery, Route Optimization, OSC Utilization, Supply Coordination, Coverage, and Vehicle Maintenance.
Train new hires and existing couriers when necessary
Follow, understand and educate team on company policies
Ensures policies are followed by team to maximize quality control and assurance
Route Rides (For Quality Assurance & Test Runs for New/Modified Routes)
Communicates all unresolved issues to the supervisor/manager for resolution
Provides input to leadership and at times can lead the daily huddles
Perform other related duties as assigned including temporary coverage responsibilities for area
Route Coverage - Covers route/stop/delivery/runs when we have no other option but OSC
High school diploma or equivalent
Must have a valid and clean driver's license for a minimum of 4 years
Previous Experience as a Courier (Medical Courier preferred)
Previous Leadership Experience a Plus
Must Have Excellent Communication Skills both Verbal and Written.
Must be proficient in MS Office and Excel
Successfully pass pre-employment (post offer) drug screen, MVR
BioReference Laboratories is an Equal Opportunity Employer