Command Center Lead (FT, 40 hours) at CareerBuilder

Posted in Other 9 days ago.

Location: Elmwood Park, New Jersey





Job Description:

.

Job Title: Command Center Team Lead

Duties and Responsibilities:


  • Track specimens to ensure all samples have been received in the lab and report out within turnaround time (TAT).

  • Ensure that all Tracking is up to date to ensure client communication

  • Understand the importance and urgency of providing elite clientele with results in contracted and requested time frams

  • Professionally communicate with the client via Teams/ WhatsApp application

  • Report laboratory results using established protocols.

  • Serve as a resource to customers regarding test requirements, specimen submission and other laboratory policies and procedures

  • Identify, research and resolve customer issues utilizing appropriate staff and resources to ensure customer satisfaction

  • Notify management for sample locators and client alerts/issues

  • Other duties as required to ensure customer satisfaction

  • Understand the importance of Quality Service ("Deliver the best Customer Service in the Industry")

  • Identify opportunities for process improvement and communicate these to lead/manager

EDUCATION:

HS degree or equivalent

EXPERIENCE AND REQUIRED SKILLS:

  • 1-2 years of relevant customer service experience
  • Excellent communication skills. Ability to effectively and positively interact and communicate with inter/intra departmental personnel

· Must be able to multi-task, prioritize and manage time efficiently.

  • Speak and write English clearly and effectively
  • Able to type at least 30 WPM
  • Computer literate, working knowledge of Microsoft applications (Word, Excel, Outlook)
  • Ability to handle stressful situations
  • Strong problem solving skills
  • Team player
  • Embrace and utilize the Customer Service Excellence tools and techniques
  • Professional at all times
  • Ability to accept and embrace change
  • Ability to operate basic office equipment


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