Medical Assistant Trainer supporting Family Medicine at Battle Ground (new location of Primary Care Redesign) :
Under the direction of Leadership and in collaboration with the Primary Care Redesign team, develop and implement training programs associated with, but not limited to, primary care redesign workflows, such as rooming, Inbasket management, MyChart and other non-billable encounter types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Will assist in developing and auditing standard work for Medical Assistant positions in Primary Care Redesign.
Collaborates with physicians, nurses, and administrators to develop curriculum content and a training path in support of a redesigned care model in primary care.
Provides operational leadership and insight into decision making for standard work development.
Serves as the initial instructor and educator for assigned teams implementing the care model.
Encourages team building, supports communication and staff engagement, and acts as a change agent for cultural transformation.
Helps drives results by collecting and using data for decision-making. Adheres to and advocates TVC's Lean principles in all decision-making
Ensure that strategic direction of training aligns with organizational plans.
Demonstrate proficiency in developing & administering training need assessments, analyzing organizational challenges, & developing organizational solutions that have a measurable impact on addressing performance gaps & problems.
Evaluate the effectiveness of training and provide feedback to management and leadership for improvements.
Adopt and implement Lean principles in day-to-day responsibilities.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
EDUCATION, SKILLS, and ABILITIES:
Current active WA State MA-C credential.
Maintain national MA certification (i.e. NCCT, AAMA, etc.) preferred.
Current American Heart Association Health Care Provider BLS CPR certification.
Must be willing and able to travel between TVC sites as needed.
Ability to maintain patient privacy and confidentiality.
Ability to collaborate with other multi-disciplinary team members.
Ability to efficiently manage time and prioritize multiple tasks.
Strong interpersonal and communication skills.
Excellent verbal and written communication skills.
Proven ability to provide feedback in a constructive manner.
Basic understanding of adult learning and training.
Experience with Epic applications.
Must have reliable and predictable attendance.
At all times, communicates with kindness and professionalism.
Demonstrates an understanding of our clinic vision and consistently delivers patient-focused care.
The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
We offer a competitive Total Rewards Program which includes insurance programs covering medical, dental, vision, life, long-term disability, generous time off, holidays, education reimbursement, and a 401(k) plan. Eligibility for benefits is dependent on factors such as position type and FTE. Contact your recruiter for more information.
Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of drug and background screenings. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.