The Server is responsible for serving residents and guests in the main dining room, resident apartments, private dining rooms, and in the personal care dining room. Serves residents in private parties, setting up and serving catered parties, cleaning up the dining room, and any other meal service rooms as needed. Assigns proper charges to residents for guest meals, wine served, or any other miscellaneous charges not included in the monthly fees.
The Server serves food and beverages to residents and guests in the dining room, in the personal care dining room, resident apartments, private dining rooms, and the Side Walk Cafe.
Provides professional and courteous service using correct service techniques
Takes resident and guest food orders and carries food to tables using waiter trays
Sets up and serves catered parties and coffee breaks as assigned, and breaks down and cleans up after catered parties
The Server sets up, serves and takes down all breakfast, lunch, and dinner buffets.
Considers placement of foods to create an attractive display that is convenient for residents
Performs side duties as assigned, such as the preparation of the dining room for service, such as preparing the dining room for service and maintaining the cleanliness of the dining room, the wait stations, the tea room, private rooms after catered events, and related kitchen areas
The Server assists the Host/Hostess with opening duties as assigned.
Answers phone calls in the dining room in the absence of the Host/Hostess, and takes messages and forwards to the appropriate person
Attends and participates in menu meetings and monthly in-service meetings as scheduled
Knowledge, Skills, and Abilities
Experience or aptitude for working with senior citizens preferred
Must be customer-oriented and possess good communication skills
Must be able to speak and communicate in English so that the essential functions of the position can be satisfactorily performed
Ability to read, write, and solve basic math problems required by the essential functions of this position
Must be organized, flexible, and work well under pressure
Knowledge or aptitude for the safe use of rolling carts, serving trays, tray jack stands, pens, order tickets, POS systems, commercial coffee and juice machines, telephones, and elevators
Education and Qualifications
High school diploma or equivalent required
Previous experience in a food service or healthcare facility, restaurant, or hotel