Desktop Support Analyst at CareerBuilder

Posted in Other 19 days ago.

Location: Lenexa, Kansas





Job Description:


RESPONSIBILITIES:

Kforce is looking for two Desktop Support Analysts to join a large healthcare organization.

Summary:
The Desktop Support Analyst will gain experience supporting IT Project(s) working in a medical laboratory environment. The project entails upgrading users from Windows 7/Office2010 to Windows 10/Office365; either an in place/existing machine upgrade or to a new machine upgrade.




REQUIREMENTS:



  • Proficient in Microsoft OneDrive data backup and Outlook PST Import

  • Ability to work independently and as a large national team

  • Will need to support both Onsite, Remote and VPN users/sites

  • Will need to provide timely updates on progress and update metric spreadsheet daily

  • Will be required to provide post upgrade end user support

  • Needs to have excellent software and hardware troubleshooting skills

  • Needs to be able to formally communicate via email, phone, and face to face with customers/end users

  • Professional (as well as manage stress/pressure)

  • Quick learner (eager to learn, can listen attentively & take notes)

  • Time Management skills (can juggle multiple requests sensibly, punctual)

  • Respectful Personality

Technical Skillset Required:

  • Windows 7 Proficiency

  • Office/Outlook 2010 Proficiency

  • Windows 10 Proficiency

  • Office/Outlook 365 Proficiency

  • User Data/Email migration (OneDrive & conventional data transfer)

  • Understanding of Laptop/Desktop Encryption (Bitlocker & Credant)

  • Microsoft SCCM Application Deployment

  • IT Asset Management tasks

  • Citrix Workspace familiarity

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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