Kforce is looking for two Desktop Support Analysts to join a large healthcare organization.
The Desktop Support Analyst will gain experience supporting IT Project(s) working in a medical laboratory environment. The project entails upgrading users from Windows 7/Office2010 to Windows 10/Office365; either an in place/existing machine upgrade or to a new machine upgrade.
Proficient in Microsoft OneDrive data backup and Outlook PST Import
Ability to work independently and as a large national team
Will need to support both Onsite, Remote and VPN users/sites
Will need to provide timely updates on progress and update metric spreadsheet daily
Will be required to provide post upgrade end user support
Needs to have excellent software and hardware troubleshooting skills
Needs to be able to formally communicate via email, phone, and face to face with customers/end users
Professional (as well as manage stress/pressure)
Quick learner (eager to learn, can listen attentively & take notes)
Time Management skills (can juggle multiple requests sensibly, punctual)
Technical Skillset Required:
Windows 7 Proficiency
Office/Outlook 2010 Proficiency
Windows 10 Proficiency
Office/Outlook 365 Proficiency
User Data/Email migration (OneDrive & conventional data transfer)
Understanding of Laptop/Desktop Encryption (Bitlocker & Credant)
Microsoft SCCM Application Deployment
IT Asset Management tasks
Citrix Workspace familiarity
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.