Kforce has a client in search of a Patient Access Representative in Belleville, IL.
Utilize critical thinking skills to assess and respond to a variety of situations, anticipating patients' needs and being able to respond to them
Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person or by phone; This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical and financial record by correctly selecting the correct from our MPI
Hospital registration and scheduling within multiple systems
Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple systems
Validates that the order is complete, signed by the ordering provider, and the correct test is ordered
The attention to detail is essential to ensure accurate patient records
1-2 years customer service experience
1-2 years of experience in healthcare related field a plus
Insurance verification experience a plus
Data entry experience
Proficient in Microsoft Office (Excel, Word)
Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.