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The department of Medicine, division of Endo-Diabetes is actively seeking a full-time Clinical Business Operations Representative. The Clinical Business Operations Representative will work in conjunction and under the supervisor of the Clinical Business Operations Supervisor to facilitate the prompt resolution of problems that arise in daily clinical operations, as these pertain to pre and post patient care specifically prescription refills, medical supply requests and medication prior authorizations. The incumbent on this position will perform all secretarial and receptionist functions necessary for the complete and efficient management of patient prescriptions and medical supply requests. Using the standard greeting and appropriate telephone etiquette, he/she will answer all incoming telephone lines in a timely fashion adhering to divisional and departmental service standards related to telephone access to ensure that patients, referring physicians, and other customers can easily access the department by telephone. He/she will also assist patients in a manner that promotes the perception that the staff is courteous, efficient and interested in their healthcare and will treat all patients with dignity and professionalism. CORE FUNCTIONS
Is responsible for processing prescription refill requests received via UChart, EDI, fax or by telephone request.
Is responsible for processing medical supply requests received via UChart, fax, telephone or mail.
Is responsible for processing medication prior authorization requests.
Is responsible for assisting the department in managing expectations surrounding pre and post patient care
Answers patient's telephone calls, correctly processing information, answering questions or solving problems. If necessary, transfers call to an appropriate person or department to assist the patient
Accurately records all data and maintains necessary records or files relating to clinical care issues
Acquires all materials necessary for the patient visit including medical records and x-rays
Answers telephone calls professionally and courteously within five rings introducing the practice as requested by the division
Communicates with patients regarding delays in refills and authorizations
Answers telephone calls correctly processing all patient information for messages and patient requests. Enters and routes request to appropriate person within UChart
Completes physician's orders/requests accurately
Is responsible for managing the Uchart Inbasket for medication requests
Whether on the phone or in person, treats all patients, co-workers internal customers with dignity and professionalism
Maintains professional relationships with all physicians
Works to establish and maintain good working relationships with fellow employees
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice
Provides coverage for responsibilities of co-workers when assigned or as need arises
Follows instructions of and assists supervisory staff as required
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis
Maintains an in-depth knowledge of the changing health care environment. Supports and implements programmatic initiatives for care improvement and cost reduction
Develops and maintains a thorough understanding of managed care issues as the affect prescriptions and medication prior authorizations.
Other duties as assigned.
High school diploma
Three years of relevant work experience preferably in a clinical setting
Knowledge, Skills, and Abilities:
Strong conflict management and resolution skills
Outstanding interpersonal skills, ability to handle and resolve sensitive human resources issues
Outstanding organizational skills are necessary to manage many competing timetables and responsibilities. Ability to delegate and effectively supervise and plan for the timely and successful completion of short- and long-term objectives
Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency, including administration, division faculty patients, and support staff. Will communicate information in written, electronic, oral and presentation formats
Requires the ability to work independently and to accept responsibility for complex and sensitive decision-making as it relates to the overall flow of the ambulatory practice
Interpersonal relationship skills needed to motivate staff and work with leadership, and physicians in a positive and collegial fashion
Any appropriate combination of relevant education, experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.