Provides first line support and resolution for password resets, and service requests. Provides second line support for Analyst and Senior Analyst pertaining to incoming calls and incidents, to include all Clinical and Non-Clinical applications and systems. Remotely assists users of the organization's systems on all enterprise applications and hardware.
Job Responsibilities and Requirements:
Answers, evaluates and prioritizes incoming telephone, voicemail, eHelps, and email requests from end users.
Documents technical solutions to problems during resolution of an issue.
Escalates issues appropriately to internal Analysts and Senior Analysts.
Resolves Password resets/unlocks, printing, and remote assistance.
Answers any type of call and utilizes the tools available to capture the information needed for further triaging and resolution.
Performs other duties as assigned.
Bachelor's degree in computer science or related field, or equivalent years of experience and education
One year experience
Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
Frequent keyboard use/data entry.
Occasional bending, stooping, kneeling, squatting, twisting and gripping.
Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
Day Shift (United States of America)
81800009 TSC Non Clinical Apps/Systems
Scheduled Weekly Hours:
SSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.