Patients and Physicians rely on our diagnostic testing,information and services to help them make better healthcare decisions. Theseare often serious decisions with far-reaching consequences, and requiresensitivity, tact and a clear dedication to service. It's about providingclarity and hope.
As a Senior Project Manager, you will work for the worldleader in the industry, with a career where you will have the opportunity tocollaborate and affect change while expanding your leadership skills and technicalknowledge. You can make a real impact in a market that is growing anddeveloping.
This position will lead a variety of medium projects and teams to apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.
The Quest Management System (QMS) is Quest Diagnostics' approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems. It is built on 7 practices:
Management approach & governance
Breakthrough management and Hoshin planning
Customer insights and solutions development
Quest Diagnostics follows a 5-step approach to project management consistent with that of the world reknown Project Management Institute (PMI): Initiate - Plan - Execute - Monitor - Close.
Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects
Leads projects through issues, roadblocks, and problems
Acts as a change agent to drive teams toward success
Guides team members to perform through issues and constraints
Owns the timeline, budget, resource constraints, and deliverables / results
Shifts between the "big picture" and the small-but-crucial details
Is prepared to roll up their sleeves and work through detailed issues
Ensures all appropriate tools are completed and used effectively (e.g., charter, gantt chart, status updates)
Actively communicates with project sponsors and stakeholders
Establishes regular points of communication
Manages sponsor and stakeholders expectations
Delivers the expected results
Performs root cause analysis on project shortfalls and takes corrective action as necessary
Applies project management tools and techniques, as well as other QMS principles and tools, toward a variety of projects
Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability
Qualifications/ Job Requirements
Demonstrated experience leading projects from initiation to completion (4 to 6 years experience)
Demonstrated experience facilitating discussions or workshops
Demonstrated ability to develop strong relationships with others
Demonstrated experience leading changes
Demonstrated ability to influence business leaders
Demonstrated data analysis skills
Some experience in continuous improvement
Some experience with process management
Basic knowledge of VOC tools
General knowledge of Hoshin and breakthrough planning
Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos
Ability to handle multiple projects simultaneously
Skilled in Microsoft Word, Excel, Powerpoint, and Project
Participation in Communities of Practice
Leading of QMS training classes
Documentation of business processes
Completion of required continued learning
Bachelor's degree required
Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) desired
Provided Training and Certifications (to be completed within 6 months of entering into the role)
QMS "Core Practitioner Training" (internally provided) which includes:
Customer Insights training
Process Management training
Project Management training
Change Management training
Other (e.g., Influencing without Authority, Vertical and Horizontal Logic, Writing Business Cases)
0-25% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)
Some evening work hours may be required, depending on project needs
Join us forcompetitive benefits and development opportunities in a progressive andsupportive environment. Help us improve our service, and the experiences of ourpatients and colleagues. Work with us and together we can be better.
Your Questcareer. Seek it out.
Allrequirements are subject to possible modifications to reasonably accommodateindividuals with disabilities. Quest Diagnostics is an Equal OpportunityEmployer: Women / Minorities / Veterans / Disabled / Sexual Orientation /Gender Identity or Citizenship.