Ariadne Labs is a joint center for health systems innovation at Brigham and Women's Hospital and the Harvard T. H. Chan School of Public Health. Our goal is to drive scalable solutions for better care at critical moments in people's lives everywhere. Better care means better health outcomes, lower costs, and more actual caring. Critical means solving health systems failures that have major impact, typically touching people by the millions. Ariadne Labs currently has research programs in the areas of childbirth, surgery, and palliative care.
The vision of the Better Evidence program at Ariadne Labs is to ensure practitioners, trainees, and policy makers routinely access the best possible evidence to ensure the best possible health outcomes. Better Evidence includes Better Evidence for Providers, which is offering thousands of clinicians in resource-limited settings access to evidence-based clinical resources (EBCR) to impact care and treatment decisions. It also includes Better Evidence for Training, which is working to develop the habit of accessing the evidence among students and educators by facilitating the routine use of EBCR in medical schools in Africa. Better Evidence for Vaccine Delivery is responding to the need for evidence-based strategies for COVID-19 vaccine delivery.
In the last 10 years, the Better Evidence team has facilitated free digital tool subscriptions for more than 30,000 qualified health professionals in more than 150 countries, approximately half of whom had no prior access to online resources. Vaccine delivery work has been featured in the New York Times, Health Affairs, and other influential outlets and has been used by state and local decision makers.
The Better Evidence team includes the Director, Assistant Director, Project and Partnerships Manager, Service Delivery Specialist, Research Assistant and interns and students who are involved in various aspects of the work as well as members of the Ariadne matrix.
The Sr. Administrative Assistant performs a wide variety of administrative responsibilities to support the Director and the team. The Sr. Administrative Assistant will support the Director by processing the high volume of requests for the Director's time and attention, managing a calendar that accurately reflects the Director's priorities, and providing travel and meeting support. In addition, the Sr. Administrative Assistant will support the Better Evidence implementing team by managing email correspondence with providers and reviewing applications coming into the portal for donation eligibility. This role will gain exposure to a range of issues in health care delivery, global health and social justice.
Primary Duties and Responsibilities
Perform complex administrative duties under minimal supervision at the highest proficiency level in a work environment with competing priorities
Manage complex calendar in alignment with priorities
Coordinate meeting and event-related logistics including:
Greeting guests professionally and promptly
Room reservations and dial-in information
Complete and submit disclosures, bios, photos
Meeting confirmation, prep calls, and preparing agendas
Pre-meeting preparation and readings
Addressing last minute conflicts or changes adeptly
Travel planning (both domestic and international, once travel resumes)
Arrange itineraries, including travel, lodging, and meeting logistics, in coordination with outside points of contact where relevant
Maintain effective and collaborative working relationships with administration, medical staff, research departments, and other contacts as needed to carry out goals/projects
Exercise sound judgment in response to inquiries and seek assistance or resolve issues when appropriate
Manage expense reporting, academic and clinical memberships, and reimbursements for business related activities for the Director and team
Maintain documentation and system of record for all documents, contracts, letters, and email
Provide administrative and technical support as requested.
Support the team by troubleshooting IT-related questions including Excel and computer issues
Support the team with on-site meetings and special events, managing correspondence, preparing agendas, taking minutes, and other administrative tasks as requested
Format and edit slides, documents or letters, and other materials
Support Better Evidence application systems with precision and professionalism
Review applications in the Better Evidence portal for eligibility
Manage incoming email correspondence and provide professional customer service
Provide administrative support as needed
Maintain effective and collaborative working relationships with administration, staff, and others necessary to carry out the goals and projects
Represent Ariadne Labs professionally with staff, guests, callers, and external visitors
Anticipate and resolve problems, updating supervisor as needed
Perform other related duties and responsibilities as requested
Familiarity with Microsoft Office Suite and Google Drive; Experience with Slack preferred
Proficiency with personal computers, spreadsheet, graphic, and database programs; Ability to set-up video and audio conference calls and virtual meetings
Travel planning (international and domestic)
Strong written and verbal communication skills
Proven project management skills
Ability to resolve complex situations and problem-solve tactfully and quickly
Ability to work independently and with a team and strong interpersonal skills
Ability to develop timelines and meet competing deadlines on time and with deliverables of the highest caliber
Positive, flexible, professional, and a can-do attitude
Attention to detail
BA/BS strongly preferred
4-6 or more years of relevant experience
Experience working in a matrix organization/environment preferred
Teamwork and Collaboration
Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.