Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.

Duties & Responsibilities

• Acknowledge and greets patients, customer, and vendors as they walk into the store, in a friendly and welcoming manner


• Answers and responds to telephone inquiries in a professional and timely manner


• Schedules appointments


• Gathers patients and insurance information


• Verifies and enters patient demographics into EMR ensuring all fields are complete


• Verifies vision and medical insurance information and enters into EMR


• Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients


• Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete


• Prepare insurance claims and run reports to ensure all charges are billed and filed


• Print and prepare forms for patients visit


• Collects and documents all charges, co-pays and payments into EMR


• Allocates balances to insurance as needed


• Maintains a clean workspace at all times


• Practices economy in the use of _me, equipment and supplies


• Performs other duties as needed and as assigned by manager