Job Description:

Vacation Weeks, LLC., is now hiring for a Reservationist at our corporate office in Asheville, NC!  VW offers an excellent benefits package including medical, dental, vision, company paid life insurance and short-term disability, ancillary benefits, travel perks, 401(k), and more!  VW contributes to an ESOP and is an EOE!

The Reservationist is responsible receiving and returning calls in a timely manner for guests calling to book reservations by being able to read and understand online booking engines and process information given quickly and accurately.  This helps to make sure that guests are taken care of in a positive and precise manner.

ESSENTIAL FUNCTIONS

The Reservationist:

• Answers multiple phone lines throughout the day


• Retrieves voicemails in a timely manner


• Returns calls promptly


• Manages emails in an efficient and friendly manner


• Day to day contact with outside vendors


• Assist with daily operations at the receptionist desk


• Assist in booking and instructing our Voyages program

Other Functions:

• Answers multiple phone lines throughout the day


• Retrieves voicemails in a timely manner


• Returns calls promptly


• Manages emails in an efficient and friendly manner


• Day to day contact with outside vendors


• Assist with daily operations at the receptionist desk


• Assist in booking and instructing our Voyages program

Education/Credentials

College Degree, business related a plus.

Experience

This position requires at least 1 year in a customer service-oriented field, vacation industry knowledge preferred.  Computer skills required, with working knowledge excel, word, powerpoint and online reservations preferred.

Vacation Week’s Core Competencies

Accountability: Ability to accept responsibility and account for his/her actions.

Adaptability: Ability to adapt to change in the workplace.

Conflict Management—Orientation toward solutions in times of conflict; ability to maintain composure of self, influence composure of others, and effectively mitigate conflict situations.

Customer oriented: Ability to take care of the customers’ needs while following company procedures.

Enthusiastic: Ability to bring energy to the performance of a task.

Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.

Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.

Interpersonal: Ability to get along well with a variety of personalities and individuals.

Responsible: Ability to be held accountable or answerable for one’s conduct.

Safety awareness: Ability to identify and correct conditions that affect employee safety.

Tolerance: Ability to work successfully with a variety of people without making judgments.

Knowledge & Skills

Accuracy: Ability to perform all duties accurately and thoroughly.

Autonomy: Ability to work independently with minimal supervision.

Detail Oriented: Ability to pay attention to the minute details of every task.

Friendliness: Ability to exhibit an enthusiastic and cheerful demeanor towards all internal and externals guests.

Initiative: Ability to make decisions or take actions to solve a problem or reach a goal.

Oral Communication: Ability to communicate effectively in a positive manner with others using the spoken English word to both internal and external guests.

Organization: Posses the trait of being organized and methodically performs each.

Professional Conduct – Continuous positive representation of the organizational brand; awareness of one’s surroundings and the ability to develop professional relationships all with staff.

Reliability: The trait of being dependable and trustworthy.

Self-Discipline—A natural tendency toward achievement of goals and thorough completion of all tasks; ability to work through unforeseen obstacles and maintain focus on overall expectations

PHYSICAL REQUIREMENTS

N (Not Applicable)	Activity is not applicable to this occupation.
O (Occasionally)	Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)	Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)	Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands	Lift/Carry
Stand O Walk O Sit C Handling / Fingering C Reach Outward C Reach Above Shoulder O Climb O Crawl N Squat or Kneel O Bend O	10 lbs. or less O 11-20 lbs. O 21-50 lbs. O 51-100 lbs N Over 100 lbs N
Push/Pull
12 lbs or less O 13-25 lbs O 26-40 lbs O 41-100 lbs O

WORK ENVIRONMENT AND HOURS

The Reservationist works in a typical office setting, with many distractions. This job may require occasional overtime and some weekends.  Travel may be involved on occasion.

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