Job Summary:

Under general supervision, the Medical Systems Specialist II is responsible for reviewing and analyzing data, creating standard and ad hoc reports, and troubleshooting problems in QTC’s Medical Examination Protocol (MEP) system.

Essential Duties and Responsibilities:

• Perform trouble shooting in QTC’s medical systems


• Ability to create electronic forms in QTC’s medical software: Next Gen application


• Ability to create logic rules for electronic forms in QTC’s medical software in accordance with client forms


• Respond to product application and content questions from customers using QTC's proprietary software


• Draft content for application in accordance to client requirements


• Interpret and analyze questions and issues within the specific software application(s) to identify problems area(s) and recommend corrective action


• Responsible for reporting design problems or “bugs”


• Perform unit testing on new and updated software prior to and after deployment to ensure product meets end-user needs for multiple medical specialties


• Other projects and duties as assigned

Competencies:

• Ability to diagnose, troubleshoot and debug software issues


• Working knowledge of medical terminology is preferred


• Ability to work effectively in a team environment


• Superior analytical and problem solving skills


• Excellent organizational and time management skills


• Excellent verbal and written communication skills


• Ability to manage competing priorities and adapt to change


• Ability to work overtime and some weekends


• Knowledge of: Word, Excel, and Outlook

Education and/or Experience: (includes certificate & licenses)

• High School diploma, or equivalent (GED)


• Bachelor’s Degree preferred


• 1 to 3 years of systems and analytical experience


• Medical Report Quality assurance experience preferred  

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Administrative/Technical