Job Description:

NYC Ferry is seeking a Network Systems Administrator.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40- year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The Network Systems Administrator is responsible for maintaining network uptime by managing all critical network hardware on vessels and landings, troubleshooting all network issues, and creating network security & stability across NYC Ferry platforms.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service
System.

Essential Duties and Responsibilities:

• Design and install Local Area Network cabling systems and equipment such as routers and switches.


• Monitor active network and server infrastructure.


• Manage and maintain all landing and vessel networks.


• Perform routine preventative maintenance on equipment


• Troubleshoot network issues.


• Administer network security measures to prevent system interruptions or breaches.


• Provide technical support for Ticket Vending Machines across all NYC Ferry landings.


• Creates Wiki articles documenting IT tasks, hardware, and software to build an internal knowledge base.


• Provide list of all asset tags, location and user for all deployments or moves.


• Provide Tier 3 technical support to internal NYC Ferry staff by working on assigned tickets inside of the Service Desk from Manage Engine system.


• Troubleshooting OS, workstation, and software.


• Configure, set up and assist in the ongoing maintenance of end-user PC desktop hardware, software, and peripherals.


• Re-imaging of laptops and desktops.


• Utilize Active Directory for password resets, account unlocks and new user creations.


• Manage the NYC Ferry Active Directory Organizational Unit for both users and computers.


• Manage and maintain all network printers.


• The software installs or requesting software for users from appropriate sources.


• Prioritize incoming support requests and escalate issues and concerns when necessary.


• Provide after-hours support through rotating on-call schedule.


• Present professional level of customer service and appearance to all – internal and external.


• Demonstrate RESPECT Values and QUEST Hospitality Behaviors with internal and external riders.


• Hold yourself and all crew accountable to the Environmental, Safety, Security and Quality Respect and systems of the organization and work to support the HSSQE team to implement such systems, plans, and control of records and documentation.


• Advise Supervisor or Human Resources any changes of name, address, or work status as it affects your compensation, benefits, or employment.


• Accurately complete all documentation including payroll, time sheets, revenue reports, paperwork, and invoices on a timely basis.


• Know and understand internal policy and external regulatory requirements that relate to your position and department.


• Additional job duties as assigned.

Requirements & Qualifications:

• Strong technical knowledge and efficient troubleshooting capabilities in relevant IT infrastructure/architectures.


• Knowledge of multiple operating systems including Windows 7 / 10, Linux Ubuntu Server, Linux CentOS Server, Mac OSX, Windows Server 2012 / 2016.


• Knowledge of server applications, such as Active Directory, Remote Desktop Protocol, SQL Server, IIS, VMware.


• Knowledge and understanding of concepts and protocols, such as TCP/IP, DNS, VPN, and DHCP.


• Strong knowledge of network hardware/software including Cisco, Cradle point, Ubiquiti, patch panels, UPS.


• Excellent written and verbal communication skills


• Strong Customer Service skillset


• Knowledge of JIRA Service Desk a plus

 The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader 

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Experience

Required

• • Strong technical knowledge and efficient troubleshooting capabilities in relevant IT infrastructure/architectures.

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